Treasury Management Support Representative I

First Financial Bank • Antis Township, PA

8d • Onsite

About The Position

This position provides support to external and internal customers for Treasury Management products. The representative provides professional, reliable, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services. The role handles inbound and outbound communications, identifies and resolves client issues promptly, and serves as a client contact to facilitate resolution. The representative is expected to understand and navigate assigned call queues, use available resources, and maintain working knowledge of the organization, its products, services, and policies.

Requirements

• At least 6 months of work experience.
• Strong customer service and/or administrative experience.
• Ability to provide high-touch, professional, reliable, and prompt customer service to commercial clients.
• Ability to navigate all call queues assigned to Treasury Management Client Support.
• Excellent written and verbal communication skills.
• Proficiency in Windows-based applications.
• Ability to meet training standards.
• Analytical problem-solving skills, time management, and prioritization.

Nice To Haves

• Banking experience.
• Experience in financial services or a related field.

Responsibilities

• Provide telephone and written customer service to business and commercial clients regarding deposit and treasury services.
• Handle inbound and outbound customer communications, including inquiries, complaints, and requests.
• Identify and resolve customer issues and problems promptly and in a timely manner.
• Serve as a client contact for Treasury Management products and services and facilitate resolution of client issues.
• Understand and navigate assigned Treasury Management Client Support call queues and use available resources.
• Maintain working knowledge of the organization, its products, services, and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed