Treasury Management Operations Support I-II (Temp)

Poppy Bank•Roseville, CA

9d•$20 - $30•Onsite

About The Position

This position is a temporary assignment expected to last approximately 90 days. The TM Operations Support I is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports business development officers, front line staff, and TM Operations Support II and higher. Possesses basic level of knowledge of all treasury management services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires. The position promotes business for the Bank by maintaining positive client relations as the TM Operations Support I may connect directly with the clients during continued client support. Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations. The TM Operations Support II, is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports TM business development officers and front line staff with presenting analysis proformas and treasury services, which requires intermediate level of knowledge of all treasury services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires; and leads the onboarding process of new commercial clients. The incumbent is responsible for maintaining positive client relations and works directly with prospects and clients during onboarding, training, and continued support ensuring client retention. Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Requirements

Requires minimum of 1-2 years’ experience in banking.
Excellent communication skills, both written and verbal.
Excellent organizational and time management skills with proven ability to prioritize and manage workload.
Excellent customer service and relationship management.
Presents a positive and professional image.
Proficient in providing technical level support.
Proficient in Microsoft Office Suite including Word, Excel and Outlook.
Requires minimum of 2-3 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
Excellent presentation and communication skills, both written and verbal.
Strong leadership and interpersonal skills; presents a positive and professional image.
Ability to multi-task in a fast-paced environment

Nice To Haves

Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment

Responsibilities

Ensures accurate and timely completion of all back-office TM operational responsibilities, including processing of transactions, reconciliations, and reports.
Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches, all departments and business development officers.
Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner.
Gathers account activity data for periodic risk reviews for ACH and remote deposit clients.
Analyzes account activity data to risk rate ACH and remote deposit clients on an annual basis.
Assist with technical and operational support to Treasury Management clients.
Assist with technical and operational aspects of onboarding and set up, when needed.
Stays apprised of new developments and updates to the bank’s Treasury Management Services; ensures proficient level of understanding of products. Reviews bank statements and create proformas to assist in proposals to commercial clients.
Responsible for timely completion of tasks, including but not limited to armored carrier deposits and reconciliation, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications.
Completion of monthly and quarterly department reports and checklist items.
Be capable to write custom reports in CRM BI.
Reviews and responds to Client Interest Forms for Treasury Management Services.
Assists with the management of the Treasury Management Services email inbox and voicemail to ensure prompt customer service.
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
Other duties as assigned.
Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients
Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing
Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications
Ability to complete monthly and quarterly department reports and checklist items.
Process third party vendor fees
Writes custom reports in CRM BI
Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients
May go on site for client visits with Business Development Officers and branch staff, when appropriate
Ability to take detailed notes when communicating with clients to then address all needs in a timely manner
Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations
Support clients and ensures continued progression of the onboarding process
Works closely with Business Development Officers in providing a high level of customer relations and service to business customers
Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates
Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services
Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner
Manages the TM Services email inbox and voicemail to ensure exceptional customer service