Treasury Management Operations Specialist

Ixonia Bank•Town of Ixonia, WI

About The Position

The Treasury Management Operations Specialist supports Ixonia Bank’s treasury management team and clients by handling client setup, ongoing support, file maintenance, and daily account and system requests. The role provides customer service by phone, virtually, and in person; supports digital banking, remote deposit capture (RDC), ACH, and CDARS/ICS products; and helps clients navigate digital banking services. The specialist also troubleshoots technical and service issues, completes research, contributes to procedures and projects, and follows applicable legal requirements, best practices, and bank policies to mitigate risk.

Requirements

High school diploma or GED.
Minimum of 2–3 years of proven relevant experience.
Proficiency in Microsoft Excel and Word.
Thorough knowledge and understanding of banking laws and regulations, including compliance, security, and BSA regulations as they relate to electronic banking.
Professional phone demeanor and strong internal and external customer service skills by phone and email.
Working knowledge of Ixonia Bank products and services.
Critical thinking and sound judgment to evaluate complex problems, recommend solutions, and make decisions.
Strong attention to detail, accuracy, and organization, with the ability to prioritize projects and manage multiple tasks.
High responsiveness to internal and external customers.
Strong presentation skills and the ability to communicate information confidently and professionally.
Ability to take initiative and work effectively with minimal supervision.
Ability to collaborate with colleagues across the bank.
Excellent verbal and written communication skills.

Nice To Haves

Associate or bachelor’s degree, or equivalent experience.
Previous banking experience.
Previous business banking or treasury management support experience.
Experience with virtual or digital service, sales support, and cash handling.
Product-level experience with online banking, ACH, remote deposit, positive pay, and other commercial services.

Responsibilities

Handle client setup, ongoing support, and file maintenance.
Maintain knowledge of bank programs to provide accurate, high-quality service.
Provide timely service and follow-up by phone, virtually, and in person.
Complete daily maintenance requests, including enabling digital banking users, processing stop payments, and conducting research.
Assist with remote deposit capture (RDC) and ACH maintenance.
Promote digital banking products and provide ongoing client education and navigation support.
Identify, troubleshoot, and help resolve client technical and service issues.
Collaborate with the treasury management team to administer, support, and maintain CDARS/ICS products.
Perform department tasks such as account and system maintenance, procedure development, and project assignments.
Follow legal requirements, best practices, and bank policies and procedures to mitigate risk.
Perform other activities needed to support the treasury management team’s and organization’s vision and mission.