Treasury Management Implementation & Support Operations Officer

Cathay Bank•El Monte, CA

About The Position

The Treasury Management Implementation & Support Operations Officer is responsible for assisting the TMIS Operations Manager with the overall operational integrity of the Treasury Management Implementation & Support Group, managing and meeting strict regulatory reporting guidelines, providing exceptional internal client service, and is critical to enhancing the overall client experience.

Requirements

5+ years of experience at a mid-size or large lending institution in a similar or parallel role emphasis on Treasury Management operations.
Strong IT background—experience with system integrations, file formats (BAI2, NACHA), and secure data transmission protocols.
Strong knowledge of commercial and Treasury Management products and services.
Familiarity with treasury platforms, ERP systems (e.g., FIS, IBS,), and banking APIs.
Basic knowledge of Banking and Branch Operations, and an understanding of Wealth Management.
Ability to work independently, effectively, and concurrently manage competing priorities.
Must have a strong understanding with and in compliance with all applicable bank regulations.
Ability to manage, prioritize, plan, and develop strategic operational plans for the department.
Works with an appropriate sense of urgency and immediacy.
Strong professional verbal, written, and presentation skills.
Exceptional client-facing skills with the ability to translate technical concepts into clear, actionable steps.
Full knowledge of standard business software.
Demonstrated organizational and analytical skills.
Strong interpersonal and customer service skills.
Strong personal attributes to complete goals and resolve issues in a competitive and changing environment.
Ability to work collaboratively with team members.

Nice To Haves

College degree in business-related discipline preferred but not required.

Responsibilities

Assist the TMIS Operations Manager in maintaining and monitoring operations, including assisting with multiple annual audits/reviews.
Archive and image reports, approvals, enrollment forms, and perform quality control.
Performs transactions and approvals for temporary and permanent limit approvals, for ACH & Wires within assigned authority limits, focusing on operational excellence and due diligence.
Assist TMIS Operations Manager with the operational integrity for TMIS area when handling internal day to day transactions, weekly/monthly/quarterly certifications, and service-related matters.
Coordinate and support projects related to product development, Bank integrations and conversions.
Provide Treasury Management product demonstrations and training.
Assists with timely completion of all assigned special projects for service updates on multiple platforms.
Maintain the integrity of client data within all bank files and systems.
Assist in maintaining operational excellence in the Treasury Management Implementation and Support office.
Participate in and/or leads under the guidance of the TMIS Operations Manager divisional and area projects and initiatives as appropriate.
Assists with managing timely completion of time sensitive reporting to regulatory agencies and internal departments (compliance, internal audit, FCIU, enterprise risk management, etc.).
Exhibit proficiency in evaluating and managing decisions/situations to limit risk to the Bank while proactively managing client expectations.
Assume ownership for maintenance and updates to the Treasury Management Product and Services Enrollment Form, (TMPS Form).
Manage digitizing and maintaining the TMPS form with system integrations into Collaboration Hub, nCino, IBS, and the business online banking system, (currently D1C).