Treasury Management Implementation Specialist

Busey Bank•Champaign, KS

2d•Hybrid

About The Position

The Treasury Management Implementation Specialist is responsible for the support, execution and overall success of the Treasury Management Department. Serves as subject matter expert (SME) on Treasury products, services and systems. Works with other Treasury Management areas and other teams to actively resolve client questions and issues, and appropriately escalate items as needed to ensure favorable resolution.

Requirements

Extensive knowledge of DDA, Treasury Services, and online banking products.
Proven client satisfaction, problem solving, communication and decision making.
Minimum of two years relevant work experience.
Customer Service experience in a mid to large size bank.
Bachelor’s degree or equivalent work experience.

Responsibilities

Review all aspects of maintenance and implementation of Treasury Management for accuracy, completeness and timeliness.
Resolve client issues and own the issue through resolution; provide appropriate notification to Sales teams and other internal partners regarding issues.
Act as a resource for clients, sales associates, and team members on all business and treasury products and services while identifying needs for process improvement and product enhancement.
Meet Quality Assurance service level agreements.
Respond to internal and external client inquiries in a timely manner; collaborate with team members to resolve issues and ensure a quality experience for clients.
Meet performance metrics.
Support cross-functional process improvement efforts and encourage frequent communication among all team members.
Proactively identify service issue trends and internal procedures adversely affecting client satisfaction.
Drive client satisfaction and retention by promoting the highest standards of quality, efficiency, and ethics.
Proficient with core system and ancillary products and remain current with technological and industry developments.