Treasury Management Analyst

Synovus Bank•Charlotte, NC

About The Position

The Treasury Management Analyst delivers distinctive service while servicing the ongoing needs of treasury management clients. The role assists with client onboarding and implementation, helping clients understand and use services such as Online Banking, Remote Deposit, ACH, Wire Transfers, Positive Pay, and ACH Block & Filter. The analyst partners with Treasury Management Advisors, Financial Advisors, Operations, IT, and peers to support the treasury management program and its clients. The position also supports team members and sales and servicing activities, identifies opportunities to improve the team's success, and refers clients to other specialty areas when appropriate. Team members are expected to understand and manage risk in their functional area, follow applicable policies and regulations, and promptly report known or suspected violations. The description notes that its duties are not a comprehensive inventory of all work associated with the role.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
At least 5 years of treasury management experience, specifically with Account Analysis, ACH Lockbox, Online Banking, Positive Pay, Remote Deposit, Sweep, and Wire Transfer.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, or related software.
Knowledge of Treasury Management operations and broad knowledge of bank products and services.
Knowledge of federal and state banking regulations and compliance requirements related to treasury management, specifically Check 21 and NACHA rules and guidelines.
Effective interpersonal skills, including verbal and written communication.
Analytical ability and attention to detail.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Ability to work independently and prioritize daily tasks.
Flexibility, multitasking, and effective time-management skills to meet deadlines.
Excellent client service skills and tact and diplomacy when dealing with clients and team members.
Ability to stand and sit for prolonged periods, use manual dexterity, communicate verbally, use visual acuity, perform repetitive motions, and hear.
Ability to sustain long periods of mental concentration.
Ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

Nice To Haves

College degree.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone, respond to inquiries, and resolve client issues.
Support the firm's three-ring standard by helping ensure phones are answered by a live person within three rings.
Implement treasury management products and services in accordance with policies and procedures, and ensure pricing is accurate when services are added, changed, or removed.
Partner with Operations during implementation of new services and as needed to service treasury management clients.
Assist clients with system and service features and provide training as needed.
Handle limit increases in accordance with policies and procedures.
Research and resolve client issues, identify root causes, and determine how to prevent recurring issues.
Partner with peers, Operations, and IT as needed, and test new services and system features during system enhancements and upgrades.
Assist team members with online enrollments, support calls, client messages, training, and implementations.
Engage in constructive feedback with a positive attitude and build strong partnerships with Treasury Management Advisors.
Support sales and servicing activities and proactively identify opportunities that contribute to the success of the Treasury Management team.
Help meet clients' business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, or Treasury Management when appropriate.
Assist other team members as needed to support distinctive service.
Manage annual performance management and merit processes for direct and indirect reports, as applicable.
Coach and develop team members and foster an engaged work environment where team members feel a positive sense of achievement.
Work with Human Resources on employee relations, compensation, training, posting and filling vacancies, and other HR matters.
Observe applicable policies, procedures, laws, regulations, and risk limits, and report known or suspected violations to the appropriate company authority in a timely manner.
Perform other related duties as required.