Treasury Management Analyst

Synovus•Charlotte, NC

About The Position

The Treasury Management Analyst services the ongoing needs of treasury management clients and provides distinctive service. The role assists clients with onboarding and implementation, helping them use services such as Online Banking, Remote Deposit, ACH, Wire Transfers, Positive Pay, and ACH Block & Filter. The analyst partners with Treasury Management Advisors, Financial Advisors, Operations, peers, and IT to support implementations, resolve issues, test system enhancements, and help ensure the overall success of the treasury management program. The position also supports sales and servicing activities, helps clients meet their business and personal financial needs, and refers them to other specialty areas as appropriate. Employees are expected to observe applicable policies, procedures, laws, regulations, and risk limits, and to report known or suspected violations in a timely manner. The description notes that duties may include other related work and is not a comprehensive inventory of all responsibilities.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
At least 5 years of treasury management experience, specifically with Account Analysis, ACH Lockbox, Online Banking, Positive Pay, Remote Deposit, Sweep, and Wire Transfer.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Knowledge of Treasury Management operations and broad knowledge of bank products and services.
Knowledge of federal and state banking regulations and compliance requirements related to treasury management, specifically Check 21 and NACHA rules and guidelines.
Effective verbal and written communication and interpersonal skills.
Analytical ability and attention to detail.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Ability to work independently, prioritize daily tasks, multitask, and manage time effectively to meet deadlines.
Excellent client service skills and tact and diplomacy when dealing with clients and team members.
Ability to perform the stated physical activities, including prolonged standing and sitting, manual dexterity, verbal communication, visual acuity, repetitive motion, hearing, and activities such as bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping.
Ability to sustain long periods of mental concentration.

Nice To Haves

College degree.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone.
Respond to client inquiries and resolve client issues satisfactorily.
Support the three-ring standard by helping ensure phones are answered by a live person within three rings.
Implement treasury management products and services in accordance with policies and procedures.
Ensure pricing is accurate when services are added, altered, or removed.
Partner with Operations during implementation of new services and when servicing treasury management clients.
Help clients use features of systems and services, and provide training as needed.
Handle limit increases in accordance with policies and procedures.
Research and resolve client issues, identify root causes, and determine how to prevent recurring issues in partnership with peers, Operations, and IT as needed.
Test new services and system features when system enhancements and upgrades are implemented.
Assist team members with online enrollments, support calls, client messages, training, and implementations.
Engage in constructive feedback with a positive attitude.
Build strong partnerships with Treasury Management Advisors and support sales and servicing activities.
Look proactively for opportunities that contribute to the overall success of the Treasury Management team.
Address clients' business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
Observe applicable policies, procedures, laws, regulations, and risk limits, and report known or suspected violations to the appropriate Company authority in a timely manner.
Perform other related duties as required.
Manage annual performance management and merit processes for direct and indirect reports as applicable; coach and develop team members; foster an engaged work environment; and work with Human Resources on employee relations, compensation, training, and filling vacant positions.