Treasury Management Analyst

Northwest Bank•Columbus, OH

1d•Onsite

About The Position

The Treasury Management Analyst is responsible for acting as a liaison to Northwest's treasury management customers. This position trains customers on treasury management products and services while providing customer support for treasury management customers. The Treasury Management Analyst coordinates work flows for new customers and treasury management service integrations while analyzing treasury management service operating systems and recommending enhancements.

Requirements

Bachelor's Degree in Business, Finance, or related subject preferred
3 - 5 years Treasury management support and/or operations experience preferred
Experience performing system testing, procedure writing, and participating in services development preferred
Knowledge of all applicable regulatory guidelines, deposit products and treasury management services, inclusive of treasury management processes and procedures
Knowledge of the following operating systems: Signature, CARE, CCX (RDC – Express Deposit), Centrix (Positive Pay), Q2 (Online Banking System), Agiletics (Escrow Management System), and ACH Services

Responsibilities

Properly train customers on the use of Northwest’s treasury management services software applications
Collaborate with business leads to maintain a strong understanding of current treasury management service process functionality
Recommend and encourage processes and procedures that enhance efficiency and compliance, while supporting customer service initiatives
Write and publish departmental and customer processes and procedures
Research and evaluate training opportunities/activities
Ensure transformational changes do not lead to unrecognized or unmanaged inefficiencies or compliance risk
Partner with IS department in the development and scheduling of production reports for Treasury Management products
Research and identify opportunities for implementation of best practices and industry standards
Actively participate in educational seminars and other training opportunities
Analyze web browsers, software, and scanner issues for Express Deposit clients
Analyze web browsers and software issues for Advanced Online Banking clients
Test, analyze, and troubleshoot during Signature Releases, new Signature service fee codes, and service charge plans for business accounts
Reconcile and troubleshoot outages/issues for First Data merchant services settlement account
Reconcile and troubleshoot outages/issues for Agiletics – Escrow Management product
Analyze Business Analysis checking statements for pricing and fee discrepancies
Analyze system issues for sweep accounts, zero balance sweep accounts, and accounts linked for analysis
Analyze business legal ownership and signing authorization documentation for proper customer execution of Treasury Management documents
Analyze and formulate proper responses to Requests for Proposals (RFP) for business clients including for profit, not for profit, and municipal/government entities
Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development
Clearly and concisely identify and correct system issues and inefficiencies, and/or business requirements for new development
Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies and regulations
Analyze and complete risk assessments on treasury management processes and procedures
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment