220 - Treasury & Instant Payments - Implementation Specialist I

COCC•Southington, CT

1d•$54,300 - $73,500•Hybrid

About The Position

COCC is seeking an Implementation Specialist who thrives at the intersection of technology, client service, and project delivery. This role is ideal for someone who enjoys solving complex problems, partnering closely with clients, and supporting the successful implementation of financial technology solutions.

Requirements

Bachelor’s degree in Business, IT, or a related field or equivalent work experience
Minimum of two years of experience in banking or financial services
Strong customer service, communication, and documentation skills
Ability to work independently and collaboratively in a fast paced environment
Strong problem solving, multitasking, and analytical skills
Intermediate proficiency with the Microsoft Office Suite
Technical aptitude with the ability to learn new systems and tools
Ability to handle confidential non public customer information

Nice To Haves

Experience with ATM or Debit Card, ACH, Wire, Positive Pay, Account Analysis, or Payments preferred
Understanding of relational databases and SQL experience preferred
COCC INSIGHT or Open Solutions CORE experience preferred

Responsibilities

Act as a primary customer liaison for COCC software products and third party interfaces
Resolve complex client issues requiring research and technical analysis within established service levels
Support client implementations, conversions, testing, and system upgrades
Serve as a subject matter expert and escalation resource for internal teams
Maintain and monitor ticketing systems to ensure timely resolution within SLAs
Coordinate with business units, product teams, vendors, and technical resources
Develop and execute test scripts for new functionality and enhancements
Gather and analyze client requirements and data for product setup
Manage implementation timelines, milestones, and client status communications
Create and maintain strong ongoing client relationships
Participate in on call and after hours support rotations
Contribute to documentation, training, demonstrations, and client events
Adhere to change control, security, and confidentiality requirements

Benefits

Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs