Treasury Customer Service Representative 6-E8
About The Position
The Treasury Customer Service Representative works on the City Income Tax Bureau’s Customer Service and Processing team. The role serves as a point of contact for taxpayers through written and verbal communications, responds to inquiries, resolves problems, and reviews and processes tax forms and correspondence. The work involves phones and computers in a fast-paced, team-driven environment. For a State of Michigan resident, the position is eligible for remote work up to five days per week, with occasional onsite work required. All work must be performed in Michigan. Remote work requires an appropriate private workspace and secure internet access with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote work approval is at the appointing authority’s discretion and may change or end at any time.
Requirements
- Education typically acquired through completion of high school.
- For the E8 level: three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
- Submit a cover letter and detailed resume with the application.
- Perform all work in Michigan.
- Pass a fingerprint-based background check because the position has access to Federal Tax Information.
Responsibilities
- Respond to taxpayers through written and verbal communication.
- Answer customer inquiries and resolve problems.
- Review and process tax forms and correspondence.
- Use phones and computers to support taxpayers and keep work moving.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
