Treasury Customer Service Representative 6-9

State of Michigan•Dimondale, MI

1d•Remote

About The Position

The Business Taxes Unit within the Tax Administrative Services Bureau is seeking customer service representatives for teams focused on Registration, Flow-Through Entity Tax, and Corporate Income Tax. The primary function is to assist taxpayers through verbal and written communication and to review and process tax forms and correspondence. The role requires extensive phone and computer work. Business tax knowledge is desirable.

Requirements

Education typically acquired through completion of high school.
Treasury Customer Service Representative 6: One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7: Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8: Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Treasury Customer Service Representative 9: Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.
All work must be performed in Michigan.
Applicants must attach a cover letter and detailed resume.
The selected candidate must have a secure, safe, and appropriate designated workspace that allows privacy and prevents distractions, and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
The position requires passing a fingerprint-based background check due to access to Federal Tax Information.