Treasury API Coordinator

U.S. Bank•Minneapolis, MN

7d•Hybrid

About The Position

The Treasury API Coordinator is responsible for optimizing our client’s experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data using REST API's and our Client Connectivity center of excellence is here to facilitate along the way. Our Treasury Connectivity Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our U.S. Bank Treasury API products and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support. From managing technical API inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding. Onboards new customer implementations of Treasury Management API's to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.

Requirements

Bachelor's degree, or equivalent work experience
Typically four or more years of related experience

Nice To Haves

Ideally eight or more years of API support experience
Advanced API Support & Troubleshooting (L1/L2)
Treasury API Onboarding & Client Integration Expertise
Strong Knowledge of APIs and Integration Technologies
RESTful APIs, API architectures, authentication and authorization mechanisms, request/response structures, payload formats (JSON/XML), API security standards
API Security & Connectivity Management
Token validation, Security frameworks, including OAuth 2.0, Mutual TLS (mTLS), certificate lifecycle management, encryption standards, access controls
API Testing and Validation using Postman & Insomnia
Skilled in validating API endpoints, API Headers, request payloads, Token authentication mechanisms, response handling, error scenarios etc.
Strong understanding of APIGEE API Management, including API proxies, traffic management, developer onboarding, environment configurations
Client-Facing Technical Consulting
Cross-Functional Collaboration & Incident Management
Technical Documentation & Knowledge Transfer

Responsibilities

Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
Be the subject matter expert with in-depth Technical knowledge of our API connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application. Guide clients through the process and track their progress to fully validate readiness to launch their application.
Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank. Analyze design and make recommendations to promote best practices and efficiency.
Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideally candidates can also assist with the configuration of Apigee for prompt client onboarding.
Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension