Tray Line Server- Supplier

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

This role is responsible for assembling patient trays, cleaning assigned areas and equipment, and delivering food to patient floors. The Tray Line Server works under the general supervision of a Food Service Supervisor and follows established procedures. They are also responsible for checking in and storing daily food and non-food items, stocking the tray line, and ensuring efficient operations. The position requires customer service orientation and adherence to patient rights and confidentiality guidelines.

Requirements

Must be able to read, speak, write and understand English.
Must be able to follow basic oral and written directions.
Must be dependable – no excessive absenteeism/lateness - per department policy.
Understands and follows Safety and Sanitation procedures.

Nice To Haves

Prior experience in a food service setting preferred.
Able to communicate with a diverse patient and employee base.

Responsibilities

Assembles trays for patients.
Cleans assigned area & equipment after meal service.
Delivers food to patient floors.
Delivers trays directly to patients when needed.
Works in the dish room area as needed.
Checks in daily food and non- food items for tray line and stores them in a sanitary manner.
Obtains and stocks all items necessary to operate tray line from other areas of the department.
Ensures that tray line operations run in an efficient manner.
Set up pods including china, silverware, food items, ice for milks, and all equipment.
Work assigned station on tray line.
Supply pods during meal service.
Pushes trucks to the hallway, keeps area clean and neat.
Put Order Away, Clean Storage Areas, Sweep/Mop / Keep shelves organized.
Prepare and deliver patient food trays.
Works in dish room area stripping trays as assigned.
Prepares workstation along tray line / POD.
Assembles utensils, proper containers and plates in appropriate quantity for meal service.
Alert appropriate personnel within area if additional products or supplies are needed.
Alert appropriate personnel to issues such as incorrect temperature, poor appearance of food, unacceptable quality of any kind as far as the food is concerned.
Breaks down and restocks all workstations when meal service is complete.
Washes assigned area of tray line / POD.
Stocks all refrigerators, check temperatures of all refrigerators.
Report any problems w/equipment or refrigeration to supervisor.
Prepares next meal service trays with mats and napkins.
May be assigned to breakdown and clean POD refrigerators, tables and condiment containers.
Will be assigned to clean and polish stainless steel, reach in coolers and freezers.
Pick- up and Store supplies from the DSC.
Rotates all stock according to First In First Out (FIFO) procedures.
Sweep and mop tray line area and hallway.
Remove all accumulated trash to refuse area.
Remove empty milk and bread creates to the DSC.
Handles food, supplies and equipment in a manner that meets federal state, local and The Joint Commission regulations.
Must be customer service oriented and meet all guidelines of patient rights and patient confidentiality.
Other duties may be assigned as business and staffing needs change.