Tray Line Server

Mass General Brigham•Boston, MA

2d•$18 - $24•Onsite

About The Position

Performs a wide range of duties related to the preparation, assembly, and service of hot and cold food in a healthcare food service environment. Supports tray line operations and ensures efficient food delivery while maintaining sanitation and safety standards. Works under the general supervision of a Food Service Supervisor and follows established procedures and workflows.

Requirements

Prior experience in food service setting preferred.
Able to communicate with a diverse patient and employee base.
Must be dependable- no excessive absenteeism/lateness- per department policy.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to follow routine verbal and written instructions.
Ability to read and write.
Ability to understand and follow safety procedures.
Ability to safely use cleaning equipment and supplies.
Ability to lift and manipulate heavy objects.
Knowledge of food service lines set-up and temperature requirements.
Skill in cooking and preparing a variety of foods.
Knowledge of food preparation and presentation methods, techniques, and quality standards.

Responsibilities

Assemble patient meal trays according to dietary guidelines and meal orders.
Deliver food carts and meal trays to patient units; provide direct tray delivery to patients as needed.
Maintain cleanliness of assigned areas and equipment following meal service.
Support dish room operations, including cleaning and sanitizing dishes, utensils, and equipment, including frappe machine, 2 to 3 times weekly and when requested.
Receive, inspect, and properly store daily food and non-food supplies in accordance with safety standards.
Stock and replenish items required for tray line operations.
Monitor and maintain efficient tray line workflow to ensure timely meal service.
Set up food service areas, including kitchen, bakery, and salad stations, following detailed instructions and operational needs.
Check and record food temperatures to ensure compliance with food safety standards.
Operate kitchen or bakery equipment as assigned.
Transport food and supplies between preparation and service areas using carts or manual handling.
Properly set up and maintain hot and cold food lines, including cleaning and sanitizing equipment such as ice cream, yogurt, and ice machines.
Identify and address issues related to food quality, equipment, and supplies, including removing spoiled or defective items.
Clean and maintain work areas, including floors, equipment, cookware, utensils, and service ware.
Dispose of waste and trash in designated containers following sanitation guidelines.
Works as cold food expeditor, sorting cold foods between pods and works at assigned station on tray line / POD.
Prepare and deliver patient food trays.
Works in dish room area stripping trays as assigned.
Prepares workstation along tray line / POD. Assembles utensils, proper containers and plates in appropriate quantity for meal service.
Alert appropriate personnel within area if additional products or supplies are needed.
Alert appropriate personnel to issues such as incorrect temperature, poor appearance of food, unacceptable quality of any kind as far as the food is concerned.
Breaks down and restocks all workstations when meal service is complete.
Washes assigned area of tray line / POD.
Stocks all refrigerators, check temperatures of all refrigerators.
Report any problems w/equipment or refrigeration to supervisor.
Prepares next meal service trays with mats and napkins.
May be assigned to breakdown and clean POD refrigerators, tables and condiment containers.
Will be assigned to clean and polish stainless steel, reach in coolers and freezers.
Delivers food trucks to patient floors as assigned.
Assures all food trucks are placed in their gallies and secured.
Picks up food tray trucks from patient floors after each meal period.
Delivers outpatient/inpatient breakfasts, lunches & dinners (boxes or meals) to Emergency Department, Blood Bank, APS, Ellison 2, etc…as needed.
Pick- up and Store supplies from the DSC.
Rotates all stock according to First In First Out (FIFO) procedures.
Sweep and mop tray line area and hallway and lunder pod area.
Remove all accumulated trash to refuse area.
Remove empty milk and bread creates to the DSC.
Answer telephone calls and report all needs to the supervisor.
Handles food, supplies and equipment in a manner that meets federal state, local and The Joint Commission regulations.
Must be customer service oriented and meet all guidelines of patient rights and patient confidentiality.
Other duties may be assigned as business and staffing needs change.