Traveling Senior Operational Technician

prosource.it- Americas • Knoxville, TN

2d • Onsite

About The Position

Prosource.it is seeking a Senior Operational Traveling Technician for a contract role. This position is responsible for providing support for end-user software and hardware technologies and technical equipment at corporate offices and various site locations for a client. The ideal candidate will be highly motivated and capable of working in a demanding, challenging, and fast-moving environment, demonstrating the ability to work under pressure with an eye for detail. System Operational Technicians primarily travel to site locations to perform installations and provide support for business requirements as needed. The home base for this role will be Knoxville, TN.

Requirements

• Strong problem-solving skills.
• Strong customer service skills.
• Must possess advanced critical thinking skills.
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.
• Intermediate communication skills are required.
• Ability to evaluate and test emerging technologies.
• Must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.
• Travel time requirements 80% +
• Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel.
• Must be available to travel on short notice.
• Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
• Basic computers skills.
• Basic networking skills.
• Have reliable transportation to get to the office/airport.
• Basic data infrastructure knowledge.
• Ability to read wiring schematics and blueprints.
• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
• Ability to work on-site with little or no supervision.
• Ability to clearly communicate professionally with technical and nontechnical personnel.

Responsibilities

• Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Perform site surveys for new acquisitions, new constructions, and remodels.
• Project management and overseeing all aspects of IT related projects for conversions and remodels.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Primary contact for IT projects including attending meetings as the subject matter expert.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees