Traveling New Patient Coordinator

Dr Lane & Associates•Erwin, NC

4h•Hybrid

About The Position

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with new patient consultations. As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Requirements

A positive, energetic team player with exceptional customer service skills
Strong organizational, planning, and communication abilities
Ability to thrive in a fast-paced, multi-location environment
Professional appearance and demeanor
Proficiency with dental software and general computer applications
High School Diploma or GED (required)
1–2 years of dental experience (required)
NC X-Ray Certification (required)
Ability to lift up to 15–20 lbs
Reliable transportation and willingness to travel between Dunn and Durham

Nice To Haves

Orthodontic experience (preferred)

Responsibilities

Conduct new patient consultations including: Office tours, Treatment and financial overview, Taking initial records (photos, X-rays, etc.), Scheduling bonding and recall appointments, Sending patient and doctor correspondence
Prepare and present bonding contracts: Set up contracts prior to bonding appointments, Review financial agreements and collect payments
Post payments, submit insurance claims, and set up auto-drafts
Maintain and manage patient reports and appointment confirmations
Schedule ongoing maintenance and follow-up appointments
Monitor and respond to office emails
Support other administrative and clinical tasks as needed