Traveling Member Service Representative, Broad St, GA

SRP FEDERAL CREDIT UNION•Augusta, GA

4d•$21 - $25•Hybrid

About The Position

Under the direction of the Branch Manager, provides excellent member service while creating a positive and engaging member experience for SRP’s field of membership. This role involves travel to SRP branch locations, with compensation including base pay and mileage reimbursement. Pre-employment background checks, including criminal records, credit reports, and drug tests, are required, and job offers are contingent on successfully completing all screenings. Applicants must complete all required sections of the application; incomplete submissions will not be reviewed or considered.

Requirements

1+ years of cash handling experience
High School or equivalent combination of education and experience.
4+ years of member/customer service experience and financial services.
Must have a valid driver's license, auto insurance, and dependable transportation
Knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Internet Explorer software.
Ability to handle multiple tasks simultaneously
Must be proactive and have a sense of urgency
Must have excellent oral and written communication, interpersonal, and organizational skills
Attention to detail and organizational skills are essential
Self-motivated individual able to work independently and in a team environment
Team-oriented and collaborative mindset

Nice To Haves

1+ year of sales experience preferred.
Proficient with banking software systems preferred.

Responsibilities

Represents the Credit Union in a professional and courteous manner to members and potential members.
Acts as a primary source of product information for member and staff inquiries.
Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
Responsible for offering Credit Union products and services, promoting them using a member benefit-based approach to aid members in obtaining their financial goals.
Gathers all necessary information to process memberships, business memberships, and completes maintenance on deposit accounts.
Provides accurate and complete documentation required for each account in accordance with established policies and procedures.
Provides Notary Services for members.
Successfully meets or exceeds sales and service goals set by management.
Assists members with fraud, discrepancies or any questions pertaining to their accounts.
Must be able to perform full teller duties.
May act as liaison to help members through the Interactive Teller Machine (ITM).
Requires traveling between SRP Federal Credit Union Branches (Mileage coverage).
May be assigned other tasks by appropriate line supervision.