Traveling Medical Assistant - Bakersfield

MDpanel • Fresno, CA

1d • Hybrid

About The Position

MDpanel is a leading provider of expert medical opinions, connecting qualified medical professionals with those needing opinions. We aim to be the most coveted partner for physicians, carriers, attorneys, and patients. MDpanel revolutionizes the medical opinion space by creating a marketplace that connects those needing medical opinions with those who can provide them. We are dedicated to supporting our healthcare professionals by managing administrative tasks, securing exam volume, preparing for and supporting physical examinations, backend processing, report submissions, and billing. Our team is committed to delivering an unparalleled experience for all stakeholders, operating with a culture of support, accountability, transparency, and passion for our mission. As a Traveling Medical Assistant, you will be part of the Day of Evaluation Team, engaging with doctors and applicants at clinic sites within your territory. Your role involves delivering high-level customer service and physician support throughout the medical evaluation process, offering administrative support before, during, and after the examination. Success in this role requires enjoyment of collaboration, thriving in a fast-paced environment, excellent customer service, time management, problem-solving skills, outstanding support to physicians/applicants, and a positive, helpful attitude. The Traveling Medical Assistant (TMA) role significantly impacts the physician experience by providing a unique blend of skills and knowledge to conduct scheduled evaluations. TMAs are multiskilled professionals responsible for administrative and minimal clinical tasks, delivering outstanding customer service, and maintaining positive physician/applicant engagement. They are also expected to actively participate in quality improvement efforts, emphasizing the importance of the individual claimant and physician. Our TMAs represent MDpanel's commitment to excellence and our industry-leading evaluation day experience.

Requirements

• Minimum of 1 year of clinical experience or front or back office healthcare administration required.
• Excellent time management skills and ability to multi-task is a must.
• Must display excellent customer service skills, focused on delivering premium experience.
• Strong attention to detail with ability to problem solve and think critically.
• Ability to work collaboratively in a cross-functional team environment.
• Excellent communication skills, both verbal and written.
• Professional demeanor with strong customer service attitude.
• Must be reliable to arrive on time at our clinical facilities.
• All applicants must have a valid work authorization for the country in which they are applying.

Nice To Haves

• Physiology, Anatomy, and medical terminology knowledge a plus.
• Experience with monitoring and recording vitals for patients a plus (training is available).
• Experience with intake assessments and managing new examinee forms.
• Proficient knowledge in the use of various office related programs such as Excel, Word, Zoom, Teams, Google Meets, and Salesforce is preferred.

Responsibilities

• Arrive to all shifts as scheduled and fulfill them in their entirety.
• Arrive in advance, prepared with all resources required for the day of evaluation.
• Ensure the clinic is open, clean, and prepared for applicants and physicians to arrive.
• Welcome applicants upon arrival, verifying their identity, and directing them to the correct location.
• Greet the physician and ensure they have what they require from MDpanel for their day of evaluations.
• Ensure all forms and patient/applicant intake are completed in advance of the evaluation.
• Support the physician with taking vitals and measurements which include blood pressure, weight, height, among others, as requested by the physician.
• Ensure the day's schedule is being kept, adjusting it based on no-shows or late arrivals, where necessary.
• Maintaining the cleanliness and organization of the front desk, ensuring adequate supplies are stocked. This includes ordering any office or clinic supplies that are short in supply.
• Prepare the clinic room before and after each evaluation.
• Perform basic clerical tasks such as filing documents, making copies, and data entry.
• Ensure all forms are completed, scanned and uploaded on the day of evaluation, prior to completing your shift.
• Maintain a high level of physician and applicant satisfaction by providing positive interactions at all times.
• Understand and adhere to company policies and procedures at all times.
• Close and secure the clinic at the end of the evaluation day.

Benefits

• We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.
• MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply.
• If you require accommodations during the application or interview process, please contact [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed