Traveling Maintenance Support Manager
About The Position
AIR Communities is hiring a Traveling Maintenance Support Manager to provide coverage and support to communities with vacant Service and Maintenance Manager positions, as well as managerial support to communities facing essential, time-sensitive hardships. The role serves as a subject matter expert in direct maintenance and service operations, vendor management, and mentoring. It involves extensive travel, up to 75% of the year or approximately three weeks per month. The manager may act as the Service Manager wherever assigned and provide the standard operational support required of AIR Service Managers. The position may also provide regional oversight of property maintenance management across multiple communities, including service requests, turn processes, preventive maintenance, staff training, and supervision. The manager supports Regional Offices and helps property and regional leaders complete action plans resulting from audits.
Requirements
- Ability and willingness to travel at least 75% of the time, with easy access to a large airport.
- At least 5 years of experience in multifamily service operations management.
- At least 2 years of experience in a direct Service Management role.
- Proven track record managing large properties.
- Motivational, communication, and hands-on management skills.
- Strong team-building, coaching, and training skills.
- Experience supervising multiple sites.
- Excellent customer service background.
- Strong financial results orientation and demonstrated ability to enhance value at the community level.
Nice To Haves
- Preference for candidates located within one of AIR's main markets: Denver, DC Metro, Miami Metro, the Boston area, or the Philadelphia area.
Responsibilities
- Provide coverage and support to communities with vacant Service and Maintenance Manager positions.
- Provide managerial support to communities facing essential and time-sensitive hardships.
- Serve as a subject matter expert in direct maintenance and service operations, vendor management, and mentoring.
- Act as the Service Manager when assigned and provide the operational support required of AIR Service Managers.
- Provide regional oversight of property maintenance management for assigned communities, including service requests, turn processes, preventive maintenance, training, and staff supervision.
- Support Regional Offices in property operations.
- Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality, and Directors of Operations with completing action plans resulting from audits.
Benefits
- Competitive base salary with annual bonus opportunities.
- 50% rent discount at any AIR community, subject to rental application and exclusions.
- Medical, dental, vision, and life insurance options.
- HSA/FSA plans.
- Company-paid short- and long-term disability.
- 401(k) plan with up to 6% employer matching contribution.
- Paid time off including vacation, sick time, and 14 holidays.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
