Traveling Maintenance Support Manager

AIR Communities • Denver, CO

5d

About The Position

The Traveling Maintenance Support Manager provides coverage and operational support to AIR communities with vacant Service and Maintenance Manager positions, and managerial support to communities facing essential, time-sensitive hardships. This position serves as a subject matter expert in direct maintenance and service operations, vendor management, and mentoring. It requires extensive travel, up to 75% of the year or approximately three weeks per month.

The role may serve as the acting Service Manager at assigned communities and provide the standard operational support expected of AIR Service Managers. It may also provide regional oversight of property maintenance management across multiple communities, including service requests, management, the turn process, preventative maintenance, training, and staff supervision. The position supports Regional Offices with property operations and assists property and regional leaders in completing action plans resulting from audits.

Requirements

• Ability and willingness to travel at least 75% of the time, with easy access to a large airport.
• At least 5 years of experience in multifamily service operations management.
• At least 2 years of experience in a direct Service Management role.
• Proven ability to manage large properties.
• Ability to motivate, communicate effectively, and manage hands-on.
• Strong team-building, coaching, and training skills.
• Experience supervising multiple sites.
• Excellent customer service background.
• Strong financial-results orientation and demonstrated ability to enhance value at the community level.

Nice To Haves

• Preference for candidates located in one of AIR's main markets: Denver, DC Metro, Miami Metro, the Boston area, or the Philadelphia area.

Responsibilities

• Serve as acting Service Manager at assigned communities and provide standard Service Manager operational support.
• Provide regional oversight of property maintenance management across multiple assigned communities, including service requests, the turn process, preventative maintenance, training, and staff supervision.
• Support Regional Offices in property operations.
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality, and Directors of Operations in completing audit-related action plans.
• Provide managerial coverage and support to communities with vacant Service and Maintenance Manager positions or essential, time-sensitive hardships.
• Provide expertise in direct maintenance and service operations, vendor management, and mentoring.

Benefits

• Competitive base salary of $90,000–$105,000, plus an annual bonus.
• 50% rent discount at any AIR community, subject to rental application and exclusions.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Company-paid short- and long-term disability.
• 401(k) plan with up to 6% employer matching contribution.
• Paid time off, including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed