About The Position

The Dental Assistant supports clinicians by effectively delivering the Perfect Patient Experience (PPE) and helping create Patients for Life (PFL). The role includes patient care, office, and laboratory duties, preparing patients for oral examinations, and assisting dental professionals with treatment. The assistant works constructively with specialty dental assistants, patients, and front-office colleagues. When assigned to orthodontics, the assistant primarily supports clinicians in that specialty and may need additional training. Specialty Dental Assistants travel to multiple offices, potentially several times per day, and travel may be planned or unplanned and subject to change without notice.

Requirements

  • High school diploma or GED equivalent, plus training courses mandated by the state for certification, licensure, or registration.
  • Certificates, licenses, or registrations as mandated by the applicable state.
  • For Specialty Dental Assistants, a valid driver’s license and automobile insurance, with the driver’s license verified through a background check and motor vehicle record check at hire; alternatively, reliable alternate transportation that enables required timely travel to multiple offices.
  • Reliable means of transportation to travel to assigned offices, potentially multiple offices per day and several times per day.
  • Ability to respond to common inquiries from patients, staff, vendors, or other business community members.
  • Ability to draw valid conclusions, exercise sound judgment, and make decisions under pressure.
  • Ability to interact effectively with other clinicians and Owner Doctors.
  • Ability to interpret and apply policies and procedures.
  • Ability to read and interpret business, professional, technical, safety, operating, maintenance, and regulatory documents.
  • Effective verbal and written communication skills with patients and coworkers.
  • Ability to interpret written, verbal, or diagrammed instructions.
  • Ability to use basic computer software.
  • Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
  • Customer-service orientation, with flexibility, adaptability, empathy, passion, and ethical conduct.
  • Ability to influence through active listening and observation and to create win-win reasons for change.
  • Self-motivated and reliable, with the ability to work independently and as part of a team.
  • Ability to multitask without compromising work quality.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain patient-record confidentiality.
  • Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

  • One-year certificate from an accredited college or technical school, or an equivalent combination of education and experience.

Responsibilities

  • Perform functions in accordance with the applicable state’s Dental Auxiliaries Table of Permitted Duties.
  • Participate in the Perfect Patient Experience by keeping patients focused on optimal treatment while attending to their individual needs and concerns.
  • Escort patients to and from the front desk and introduce them to other team members as appropriate.
  • Communicate with front- and back-office teams to help the Orthodontists’ schedule run smoothly and efficiently.
  • Maintain a clean, sterile, and cheerful environment.
  • Sterilize and disinfect instruments and equipment, and clean each operatory in accordance with applicable state infection-control guidelines.
  • Prepare patients for treatment and assist the dentist in providing efficient, quality dental treatment.
  • Complete radiographs and intra-oral pictures at the clinician’s direction.
  • Prepare tray setups and maintain adequate supplies in each operatory, replenishing as needed.
  • Keep patients’ mouths dry and clear using suction or other devices.
  • Instruct patients on postoperative and general oral health care as directed by the clinician.
  • Record patient charting and clinician notes in the digital patient chart as directed.
  • Present treatment records, consents, and health history to the clinician before treatment.
  • Maintain equipment according to manufacturer guidelines.
  • Work with the Lead Dental Assistant to ensure adequate clinical supplies are available.
  • Learn to operate technology and explain or demonstrate its operation to others.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Model company culture, values, standards, and best operational practices based on the “We Believes.”
  • Demonstrate stewardship of the PDS Brand and make decisions consistent with the PDS Brand framework.
  • Implement the Perfect Patient Experience process to help gain Patients for Life.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in the local community
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