About The Position

The Dental Assistant supports clinicians by delivering the Perfect Patient Experience and helping create lasting patient relationships. The role includes patient-care, office, and laboratory duties, such as preparing patients for examinations and treatment and assisting dental professionals. Assistants work collaboratively with specialty dental assistants, patients, and front-office staff, communicate constructively, keep colleagues informed, and address problems with practical solutions. As a Specialty Dental Assistant assigned to Oral Surgery, the employee primarily supports clinicians in that specialty and may be required to complete additional training. The position requires timely travel between multiple offices, potentially several times per day; travel may be planned or unplanned and subject to change without notice. The assistant must have a valid driver’s license and automobile insurance or a reliable alternative means of transportation that supports required travel.

Requirements

  • High school diploma or GED equivalent, plus training courses mandated by the state for certification, licensure, or registration.
  • Certificates, licenses, or registrations required by the applicable state.
  • For Specialty Dental Assistants, a valid driver’s license and automobile insurance, or reliable alternative transportation that permits timely travel to multiple offices per day.
  • Ability to respond to common inquiries from patients, staff, vendors, or other members of the business community.
  • Ability to draw valid conclusions, exercise sound judgment, and make decisions under pressure.
  • Ability to interact effectively with clinicians and owner doctors.
  • Ability to interpret and apply policies and procedures.
  • Ability to read and interpret business, professional, technical, safety, maintenance, and regulatory documents.
  • Effective verbal and written communication skills with patients and co-workers.
  • Ability to interpret written, verbal, and diagram-based instructions.
  • Ability to use basic computer software.
  • Results-oriented, energetic, self-starting approach; ability to set realistic goals, meet commitments, persist, and prioritize work.
  • Customer-service orientation, including flexibility, adaptability, empathy, passion, and ethical conduct.
  • Influencing skills, including active listening and observation and the ability to create win-win outcomes for change.
  • Self-motivated and reliable, with the ability to work independently and as part of a team.
  • Ability to multitask without compromising work quality.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain the confidentiality of patient records.
  • Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

  • One-year certificate from an accredited college or technical school, or an equivalent combination of education and experience.

Responsibilities

  • Perform duties in accordance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
  • Support the Perfect Patient Experience by helping patients stay focused on optimal treatment while attending to their needs and concerns.
  • Escort patients to and from the front desk and introduce them to other team members as appropriate.
  • Communicate with front- and back-office teams to help schedules run smoothly and efficiently.
  • Maintain a clean, sterile, and cheerful environment.
  • Sterilize and disinfect instruments and equipment, and clean operatories in accordance with applicable state infection-control guidelines.
  • Prepare patients for treatment and assist the dentist in providing efficient, quality dental care.
  • Complete radiographs and intra-oral photographs at the clinician's direction.
  • Prepare procedure trays and maintain adequate supplies in each operatory, replenishing as needed.
  • Keep patients' mouths dry and clear using suction or other devices.
  • Provide postoperative and general oral-health-care instructions as directed by the clinician.
  • Record patient charting and clinician notes in the digital patient chart as directed.
  • Present treatment records, consents, and health history to the clinician before treatment.
  • Maintain equipment according to manufacturer guidelines.
  • Work with the Lead Dental Assistant to ensure adequate clinical supplies are available.
  • Learn to use technology and explain or demonstrate its operation to others.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Model company culture, values, standards, and operational practices based on the “We Believes.”
  • Demonstrate stewardship of the PDS Brand and make decisions consistent with its framework.
  • Implement the Perfect Patient Experience process to help gain Patients for Life.
  • Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
  • Travel to multiple assigned offices as required, using a valid driver’s license and automobile insurance or reliable alternative transportation.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401(k)
  • Paid time to volunteer in the local community
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