About The Position

The Dental Assistant supports clinicians by delivering the Perfect Patient Experience and helping create Patients for Life. The role includes patient care, office, and laboratory duties; preparing patients for oral examinations and treatment; and assisting dental professionals with care of the teeth, mouth, and gums. Dental assistants are expected to work constructively with colleagues, specialty dental assistants, patients, and front-office staff, communicate work progress, keep commitments, and address problems in a practical and respectful manner. For specialty assignments such as Oral Surgery, the Dental Assistant primarily supports clinicians in that specialty and may need additional training. Specialty Dental Assistants travel to multiple offices, sometimes several times in one day. Travel may be planned or unplanned and can change without notice.

Requirements

  • High school diploma or GED, or equivalent, and state-mandated training for certification, licensure, or registration.
  • Certificates, licenses, or registrations as mandated by the applicable state.
  • For specialty assignments, a valid driver’s license and automobile insurance, or reliable alternate transportation that permits timely travel between multiple offices.
  • Specialty Dental Assistants must complete driver’s-license verification through a background check and motor vehicle record check at hire when using a driver’s license.
  • Ability to respond to common inquiries from patients, staff, vendors, or other members of the business community.
  • Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
  • Ability to interact effectively with other clinicians and Owner Doctors.
  • Ability to interpret and apply policies and procedures.
  • Ability to read and interpret business, professional, technical, safety, maintenance, and regulatory documents.
  • Effective verbal and written communication with patients and coworkers.
  • Ability to interpret written, verbal, or diagram-form instructions.
  • Ability to use basic computer software.
  • Self-motivated and reliable, with the ability to work independently and as part of a team.
  • Ability to multitask without compromising work quality.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain confidentiality of patient records.
  • Organized and detail-oriented, with the ability to work in a fast-paced environment.
  • Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
  • Customer-service-focused, flexible, adaptive, empathetic, passionate, and ethical.
  • Active listener and observer who can influence others and create a win-win need for change.

Nice To Haves

  • One-year certificate from an accredited college or technical school, or an equivalent combination of education and experience.

Responsibilities

  • Perform duties in accordance with the applicable state’s Dental Auxiliaries Table of Permitted Duties.
  • Support the Perfect Patient Experience by keeping patients focused on optimal treatment while attending to their individual needs and concerns.
  • Escort patients to and from the front desk and introduce them to other team members as appropriate.
  • Communicate with front- and back-office teams to help schedules run smoothly and efficiently.
  • Maintain a clean, sterile, and welcoming environment.
  • Sterilize and disinfect instruments and equipment, and clean operatories according to applicable state infection-control guidelines.
  • Prepare patients for treatment and assist clinicians in providing efficient, quality dental care.
  • Complete radiographs and intraoral pictures at the clinician’s direction.
  • Prepare procedure trays and maintain adequate supplies in each operatory.
  • Keep patients’ mouths dry and clear using suction or other devices.
  • Provide postoperative and general oral-health-care instructions as directed by the clinician.
  • Enter patient charting and clinician notes in the digital patient chart as directed.
  • Present treatment records, consents, and health histories to the clinician before treatment.
  • Maintain equipment according to manufacturer guidelines.
  • Work with the Lead Dental Assistant to ensure clinical supplies are available.
  • Learn to operate technology and explain or demonstrate its operation to others.
  • Participate in morning huddles, monthly team meetings, and other required meetings.
  • Model company culture, values, standards, and best operational practices.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
  • Implement the Perfect Patient Experience process to help gain Patients for Life.
  • Maintain professional appearance and demeanor and treat others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401(k)
  • Paid time to volunteer in the local community
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