Traveling Assistant Community Manager

NHE, Inc.•Greenville, SC

2d•Hybrid

About The Position

Responsible for the efficient operation of the assigned community under the direction of the Regional Manager or company VP. The Traveling Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance. The Traveling ACM is also responsible for assisting with and overseeing all sales activities in assigned community from lead generation through close. This includes leading the sales team and ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.). Must be flexible and able to work varied schedule, including weekends and some holidays as required. Traveling to various properties in the company portfolio is a requirement for this position.

Requirements

Able to meet/exceed sales objectives
Sales-minded individual with attention to detail
Excellent follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic, reliable and self-motivated
Microsoft Office Suite including Word, Excel, and Outlook
Strong communication skills with outgoing personality
Professional written and verbal communication skills
Must have the ability to work with little direction maintaining confidentiality and professionalism.
Able to multi-task and be a team player
Multifamily leasing, sales and/or customer service experience is required
Knowledge and comprehension of Fair Housing Laws

Nice To Haves

Community software (Yardi Voyager, Popcard, Payscan, Rent Café preferred)
Property Manager License preferred but required within six months of employment
College degree is preferred but not required.
Good communication skills and an ability to interact with a wide range of people.

Responsibilities

Demonstrate strong sales and customer service skills to both internal and external customers
Manage the sales process from start to finish to achieve sales goals
Find qualified leads through referrals, networking, electronic media, company supported advertisement and outreach marketing efforts
Ensure that all leads for the assigned community and sales staff via telephone, walk in traffic, internet leads, etc. are followed through until considered “lost" or “closed”
Monitor closing ratios and coach sales team to achieve sales goals
Monitor the accuracy of all leasing paperwork
Participate in social media marketing to obtain traffic and assist with brand management
Utilize tools and resources to assess the community’s market position in surrounding submarket to maintain the advantage above the competition
Maintain excellent rapport with residents, prospects and vendors
Use customer service skills to receive resident requests, complaints and comments, and then resolve concerns quickly and effectively
Maintain professional demeanor
Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks and those of the sales team
Assist the Community Manager and sales team in selling the value of the NHE brand during the renewal process
With the Community Manager, review and suggest any changes to pricing for new leases and renewal offers
Monitor sales team progress on pending renewals
Assist in ensuring all monthly rental payments and fees owed are accurately collected and posted
Help plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction
At the Community Managers direction responsible for other administration functions including but not limited to accounting and payroll related functions
Help ensure the property and its apartment homes are of the highest quality via personal inspection
Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
Assist with the training of new Assistant Community Managers.
Assess Accounts Receivable to evaluate delinquency and work on a collection plan.
Travel to any conventional property in the portfolio at the request of the VP.
At the VP or Regional Managers’ direction, responsible for other administration functions including but not limited to accounting and payroll related functions.