Travel Teller (Downtown Orlando)

Seacoast Bank Careers•Orlando, FL

4d•Hybrid

About The Position

This position will travel to and work in various branch locations as needed. The role involves relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. It also includes processing financial transactions, ensuring adherence to banking regulations, and maintaining accurate records. The position requires flexibility, excellent communication skills, and proficiency with technology.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and effectively using questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests, seeking out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and stay up-to-date on industry changes to foster idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in the outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and the ability to discuss and enroll customers in self-service products/processes.
Process checks, cash, and the sale of negotiable instrument transactions adhering to the bank's current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to help resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.