Travel Technician

BP • Knoxville, TN

2d • Onsite

About The Position

The System Support Technician partners with Technology and Business stakeholders to install and remove systems at bp Travel Center sites, ensuring systems are properly installed and production-ready and that solutions meet business expectations and compliance standards. The role supports troubleshooting, maintenance of IT equipment, and customer service in a fast-paced, onsite environment. Work includes installing network infrastructure, POS systems, low-voltage cabling, PCs, servers, printers, and other devices.

The position is based on-site at the Technology Service Center in Knoxville, Tennessee, and requires frequent travel to sites. Technicians may work in an office or warehouse when not completing site installations. A flexible schedule is required, potentially including early or late flights and work hours, some weekend work or travel, short-notice travel, and possible on-call support depending on business needs. The posting states both that travel to sites may exceed 80% and that no travel is expected with this role.

Requirements

• Associate degree or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Six to eight years of experience supporting complex end-user technologies.
• Ability to read wiring schematics and blueprints.
• Ability to safely use power tools such as drills and saws.
• Ability to install and maintain low-voltage cabling for data, voice, and IT infrastructure.
• Basic computer skills, networking skills, and data infrastructure knowledge.
• Ability to work on-site with little or no supervision.
• Professional communication and conduct, including appropriate language, actions, and attire.
• Ability to reliably access transportation for travel to the office, airport, and job sites.
• Ability to validate requirements and ensure alignment with business expectations.
• Experience supporting and following established guidelines, especially for PCs, laptops, Microsoft Office 365, and printers.
• Strong analytical, troubleshooting, organizational, communication, problem-solving, and critical-thinking skills.
• Ability to work with technical and nontechnical teams, manage multiple priorities in a fast-paced environment, and collaborate effectively.
• Attention to detail, commitment to quality, and a continuous-learning mindset.
• Must have a Real ID or passport for rental cars and domestic air travel.
• Must be available for a flexible schedule, short-notice travel, and potentially weekend work or travel.

Nice To Haves

• CompTIA A+, Network+, or Security+ certifications.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management.
• Knowledge of building images and scripting.
• Experience with retail, convenience store, fueling, or restaurant POS systems and environments.
• Knowledge of payment processing technologies, including credit cards, gift cards, EMV, and P2PE.
• Ability to develop and write technical documentation.
• Experience evaluating and testing emerging technologies.
• Experience with ticketing systems such as ServiceNow or Jira.
• Knowledge of endpoint management tools such as Intune or SCCM.
• Basic understanding of cybersecurity practices.

Responsibilities

• Install and remove systems at Travel Center sites, ensuring installations are proper and production-ready.
• Install and maintain network infrastructure and low-voltage data, voice, and IT cabling.
• Install POS systems, PCs, servers, printers, and other devices.
• Troubleshoot issues and maintain IT equipment.
• Validate requirements and ensure alignment with business expectations and compliance standards.
• Provide support for business requirements at site locations and deliver customer service.
• Work on-site with little or no supervision and communicate professionally with technical and nontechnical personnel.
• Safely use power tools to make openings in walls, ceilings, desks, or countertops as needed.
• Travel to sites and provide installation support, including travel on short notice when needed.

Benefits

• Reasonable accommodation is available for individuals with disabilities during the application or interview process, for essential job functions, and for other employment benefits and privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree