Travel Team MSS/MSR (Charlotte, NC Region)

Towne Family of Companies•Charlotte, NC

13d•Onsite

About The Position

TowneBank has a culture committed to exquisite service for its members, aiming for a reasonable rate of return for shareholders, a bright future for dedicated bankers, and a leadership role in community well-being. The bank embraces a hometown banking philosophy, with family members, directors, and employees actively volunteering and donating time to local organizations. This role involves serving as a Travel Team Member Service Specialist and Representative, performing duties related to new accounts, member service, and teller functions.

Requirements

Two years bank teller experience is highly desired.
Excellent customer service skills.
Strong telephone skills.
Ability to learn new processes effectively.
Ability to listen well and resolve member issues in a positive manner.
Able to multi-task on a daily basis.
Able to learn new product information and promote benefits to members.
Prior cash handling experience and/or six months bank teller experience is highly desired.
Basic computer skills including Outlook, Excel, Word and Bank software programs.
Flexibility to learn and grow as new systems or processes emerge.
Ability to keep cash drawer in balance on a daily basis.
Ability to accurately process monetary transactions in a timely fashion.
Proven ability to give our members excellent service in person, on the phone, and by email.
Ability to work as an integral team player.
Punctuality is a must.

Responsibilities

Opens new accounts and performs maintenance on existing accounts.
Interviews members to obtain information and matches members’ needs to bank products.
Gathers data, accurately completes written documentation and inputs information into the bank’s computer system.
Completes appropriate transaction tickets and takes them to the teller line for processing.
Promotes TowneBank as well as all related bank products.
Provides assistance to members in person and on the phone.
Follows the bank’s security guidelines on a daily basis.
Assist on teller line as MSR/Teller as needed.
May perform other duties such as ordering supplies, reconciling accounts and assisting with audits.
Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts.
Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements.
Reviews member accounts in order to make appropriate decisions regarding the requested transaction.
Accurately keeps cash drawer in balance on a daily basis.
Promotes TowneBank and its products and services.
Provides exquisite service to members in person, on the phone or by email.
Displays a professional appearance and behavior.
Handles other branch duties as assigned.
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).