Travel Support Specialist-536287

Delaware Nation Industries • Washington, DC

7d • Onsite

About The Position

The Bureau of Educational and Cultural Affairs (ECA), Executive Office (EX), Procurement and Administrative Services Division (PAS), seeks contractor support for its E2 travel operations team. The role supports the team’s operational capacity across E2 operations, passport and visa processing, travel analytics and operational assessments, customer relations, policy, and customer training. The contractor applies E2 and State Department knowledge, along with industry best practices, to day-to-day travel operations for ECA, R/PPR, and GEC employees and customers.

The posting describes two full-time contractor positions, one junior-level and one senior-level. The contractor supports travel authorization and voucher processing, diplomatic passport and visa obligations, reporting and assessments, customer assistance, travel policy and SOP development, and the creation and delivery of travel training and educational materials. Customer assistance and desk-side support are provided during specified weekday hours, excluding federal holidays.

Requirements

• Experience booking domestic and international government travel.
• Strong working knowledge of Department of State travel regulations, policies, and procedures.
• Experience with the E2 travel system.
• Active Secret Security Clearance.
• Excellent communication and customer service skills.

Nice To Haves

• Experience supporting government travel card programs.
• Experience with diplomatic passport and visa processing.
• Experience troubleshooting complex travel-related issues.

Responsibilities

• Review, edit, return, and process ECA, R/PPR, and GEC travel authorizations and vouchers, including amendments, in accordance with government-wide and State Department regulations.
• Attend State Department and government-wide meetings on changes affecting ECA E2 travel operations, report relevant information to the PAS travel team, and update processes as needed.
• Maintain ECA, R/PPR, and GEC E2 user accounts and keep user lists accurate and up to date.
• Monitor government employees’ travel frequency in E2, enforce travel card use requirements as appropriate, and administer corrective actions for travel card fraud, waste, or abuse incidents.
• Create, review, and process passport and visa sponsor letters requiring the EX Director’s signature, and maintain an archive of signed letters.
• Serve as a named diplomatic courier by retrieving approved diplomatic passport and visa packages from Washington, DC embassies on behalf of customers.
• Run E2 travel reports and compile E2 and historical data into audience-appropriate formats and displays.
• Assess PAS travel team staffing and operations, identifying strengths, weaknesses, risks, underlying causes, and potential solutions.
• Assess ECA, R/PPR, and GEC customer travel operations, identifying best practices, weaknesses, impacts on PAS, mitigation options, and solutions.
• Serve as the E2 expert for ECA, R/PPR, and GEC customers; respond to system questions and concerns and help identify future travel needs.
• Operate a dedicated customer support phone line from 0900 to 1500, Monday through Friday, excluding federal holidays, troubleshoot issues, respond to requests within one business hour, and resolve most requests within 24 hours.
• Provide desk-side E2 support to senior leadership at 2200 C St. NW, Washington, DC, 20037, from 0900 to 1500, Monday through Friday, excluding federal holidays, with the same response and resolution expectations.
• Meet quarterly with customer groups to identify anticipated travel and report results to the PWS travel team.
• Draft local travel policy and SOPs based on ECA/EX operations and existing travel policy, defining roles, responsibilities, and expectations for customers, the travel team, and E2 users.
• Develop and update E2 system training, deliver it to customers quarterly, and provide onboarding training as needed.
• Develop and update training on State Department travel, including applicable local policies and SOPs, and deliver training as new material arises.
• Create general State Department travel educational materials, such as brochures, infographics, and tips, and distribute them to customers through monthly travel-notes emails.

Benefits

• 100% of employee benefit premiums covered, including medical (PPO or HDHP option), vision, and dental.
• Matching 401(k).
• Short- and long-term disability coverage.
• Pet insurance.
• Professional development and education reimbursement.
• Parking and transit benefits for NY, NJ, ATL, and DC Metro areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed