Travel Services Coordinator

University of the Cumberlands • Williamsburg, KY

1d

About The Position

The Travel Services Coordinator supports the day-to-day operations of the university’s travel programs, assisting faculty, staff, and student travelers while ensuring alignment with university policy and compliance standards. Working collaboratively with Academic Affairs, Finance, and auxiliary services, this role provides hands-on support across departments with guidance from leadership.

Requirements

• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills; ability to work effectively with diverse stakeholders.
• Sound judgment and ability to maintain confidentiality with sensitive financial and personnel information.

Nice To Haves

• Familiarity with travel management platforms (e.g., AmTrav, Concur) a plus.
• Bachelor’s degree preferred, but not required
• Up to 1 year in travel, customer service, or administrative support is a plus.
• Basic familiarity with travel industry practices a plus; willingness to learn required.

Responsibilities

• Assist with developing and maintaining travel policies in accordance with university guidelines, IRS regulations, and federal/state compliance mandates.
• Assist with reconciliation and review of travel expense reports to ensure policy adherence and proper documentation.
• Perform credit card reconciliation and expense validation, maintaining documentation per audit and compliance standards.
• Support administration of the university’s travel program (airfare, lodging, ground transportation) via AmTrav and approved platforms, coordinating with vendors and TMCs under senior staff direction.
• Collaborate with Academic Affairs to facilitate faculty travel for residency programs, ensuring timely bookings and proper approvals.
• Assist with vendor relationships and motor pool travel budget tracking, including data entry and monthly reporting.
• Provide responsive support to university travelers throughout the pre-travel, in-travel, and post-travel experience.
• Support traveler onboarding and develop self-service resources to promote policy understanding and compliance.
• Support operational readiness for emergency response protocols affecting university travel.
• Collaborate with Accounts Payable, Finance, Human Resources, and other departments to support cross-functional travel needs.
• Support budget and cost allocation tracking for faculty professional development travel with the Office of Finance & Budget.
• Serve as backup to the Fleet Services Manager, assisting with vehicle scheduling and maintenance coordination.
• Perform additional duties as assigned by leadership in support of the university’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree