Travel Sales Associate, Travel Contact Center

AAA Mid-Atlantic

1d • $16 - $21 • Remote

About The Position

Join AAA Club Alliance as a Full-Time Travel Sales Associate! AAA Club Alliance is looking for motivated Travel Sales Associates to help members and customers plan memorable travel experiences—all from the comfort of home. In this role, you'll assist customers through phone, email, and web chat, providing expert guidance and booking air, hotel, car rental, and rail reservations. Using a consultative sales approach, you'll recommend travel solutions that meet customer needs while building lasting relationships and driving sales.

Requirements

• High school diploma or equivalent.
• At least one year of travel sales and/or Retails Sales experience.
• Experience with hotel, airline, car rental, or rail reservations preferred.
• Strong customer service, communication, and sales skills.
• Ability to thrive in a high-volume contact center environment.
• Comfortable assisting customers by phone, email, and web chat.
• Proficiency with computers, GDS systems, and travel booking platforms.
• Strong problem-solving and organizational skills.
• Ability to collaborate with team members across the organization.
• Flexibility to work overtime or holidays when business needs require.

Responsibilities

• Assist members and customers via phone, email, and web chat with travel reservations and inquiries.
• Book domestic air, hotel, rail, and car rental reservations.
• Promote preferred travel partners and AAA travel products.
• Build long-term customer relationships that encourage repeat business.
• Identify opportunities to upsell and cross-sell travel products and services.
• Use airline reservation systems, GDS platforms, and travel partner booking tools.
• Ensure compliance with ARC regulations and AAA policies.
• Maintain accurate customer records and travel documentation using DocuWare.
• Meet or exceed established sales and performance goals.
• Stay informed on travel products, services, and policy updates.
• Assist members with hotel reservations for planned road trips.
• Participate in testing new systems and processes as needed.
• Deliver creative solutions and exceptional customer service.

Benefits

• Competitive starting hourly rate of $16.00–$21.00, based on geographic location and experience; plus Monthly performance and sales incentives
• Work-from-home opportunity.
• Company-provided computer equipment.
• Paid virtual training.
• More than three weeks of Paid Time Off during your first year.
• Six paid company holidays plus two floating holidays.
• 401(k) with company match up to 7%.
• Free AAA membership.
• Medical, dental, vision, and prescription coverage.
• Company-paid life insurance.
• Auto repair, travel, and merchandise discounts.
• Tuition reimbursement.
• Career growth and internal mobility opportunities.
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED