Travel Sales Advisor

AAA Mountain West Group • Elk Grove, CA

3d • Onsite

About The Position

The Travel Sales Advisor provides travel sales and support to AAA members, using worldwide travel knowledge and accuracy to tailor AAA products and services into memorable vacation experiences. The role handles full-service international cruise and tour bookings; air, hotel, car, and rail ticketing; and related member servicing, with membership sales and servicing as a secondary responsibility. This is a full-time, onsite, five-day-a-week position at the AAA Elk Grove Branch. Saturday availability is required, along with occasional evening work for special events. The position includes a competitive hourly base plus commissions and is subject to an incentive compensation plan. Most employees are expected to earn between $0 and $38,000 annually in incentives, contingent upon performance.

The advisor owns member relationships through each travel transaction, sells domestic and international travel products, develops new and repeat business, researches travel options, advises members, and supports accurate booking and compliance. The role requires extended periods at a desk or computer workstation, and may involve travel by car, plane, or other transportation for business meetings or conferences. Approximately 70–80 percent of work time involves using a personal computer.

Requirements

• High school diploma or equivalent.
• At least 3 years of general sales experience.
• Strong working knowledge of computer applications such as Google Workspace and effective telephone skills.
• Strong consultative selling skills and ability to listen to members’ needs.
• Self-motivated sales drive and documented sales success.
• Detailed knowledge of travel products.
• Knowledge of worldwide geography and ability to read and interpret maps and brochures.
• Ability to identify customer needs and recommend solutions.
• Good judgment and decision-making ability.
• Ability to work efficiently independently and as part of a team.
• Saturday availability and occasional evening availability for special events.

Nice To Haves

• At least 3 years of recent experience selling international and domestic travel services.
• Familiarity with industry-specific systems such as Galileo and VAX.
• GDS experience, including Apollo, Galileo, or Travelport.
• Bilingual communication skills.

Responsibilities

• Own the member relationship from beginning to end of each travel-related transaction.
• Sell international and domestic vacation packages, cruises, tours, hotel stays, car rentals, rail, and air travel.
• Initiate contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Meet minimum production goals for travel sales and sales of Travel Partner and proprietary products, including Sojourns and AAA Vacations.
• Cross-sell products such as credit cards and memberships, independently and in collaboration with specialized team members.
• Research, evaluate, and compare AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stay current with world events and travel industry developments and trends to provide relevant information to members.
• Investigate and respond to travel-related member questions and complaints, and recommend solutions.
• Tailor products and services to create unique and memorable vacation experiences.
• Process and interpret travel documents for members purchasing travel products through AAA and inform them of governmental requirements.
• Handle air, hotel, car, and rail ticketing, along with primary member servicing.
• Use industry-specific systems and computer applications to manage transactions.
• Apply sound judgment and decision-making to identify customer needs and ensure booking accuracy.

Benefits

• 401(k) matching: dollar-for-dollar company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED