TRAVEL RELATIONSHIP BANKER - MYRTLE BEACH
About The Position
Performs various retail branch responsibilities to ensure an excellent customer experience is delivered. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency, and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Utilizes a consultative sales approach when offering products and services. Assists with new account openings and maintenance of existing accounts. Exercises judgment with moderate supervision.
Requirements
- High school graduate or equivalent is required
- Two years cash handling and customer service background
- Understands and is proficient with teller and customer service representative roles and the policies, procedures, and regulations specific to each role
- Excellent customer service skills, problem resolution and a professional image
- Well-developed verbal and written communication skills and a comfort level speaking with clients in various settings
- Ability to balance tasks associated with various duties
- Highly motivated and goal oriented
- Strong PC skills including Microsoft Office, keyboarding, and calculating
Nice To Haves
- additional banking and/or business coursework is helpful
- experience in other banking areas is an asset
- experience with Jack Henry or other banking systems is helpful
Responsibilities
- Travels to multiple branches to provide retail coverage and meet staffing needs
- Accepts business and personal deposits, and loan payments
- Cashes checks and processes savings withdrawals within authorized limits
- Handles other services such as official checks and cash advances
- Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)
- May process large and complicated deposits for commercial customers
- Balances cash drawer daily with accuracy (maintaining authorized cash limits)
- Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed
- Interacts with other departments in a professional manner
- Always maintains customer confidentiality
- Responds to customer inquiries in person, on the phone and through email and creates positive solutions
- Establishes customer information files and opens personal and business accounts
- Assists customers with any changes, account maintenance issues, reconciliation, or complaints. Researches and resolves any problems.
- Assists customers with ancillary products and services including but not limited to debit cards, online banking, safe deposit box, wire transfer and night depository.
- Provides client onboarding, servicing and deepens and retains client relationships through consultative sales and through the use of the Bank’s Client Relationship Management (CRM) system
- Balances branch cash; prepares CTR forms; confirms bank cameras are functioning daily
- Controls and distributes official checks within the branch
- Demonstrates a professional attitude in actions, dress, and communication
- Shows a willingness to take on new challenges
- Actively participates in branch and other meetings as requested
- Demonstrates willingness to assist co-workers as part of a branch team
- Responsible for compliance within area of responsibility
- Understands, stays up-to-date and follows all bank policies and procedures
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
