Travel Operations Analyst

UnitedHealth Group•San Juan, PR

13d•Onsite

About The Position

The Travel Operations Analyst resides with the Global Intelligence Operations (GIO) – Intelligence Operations Center (IOC), supporting the Country Security Operations Center (CSOC) by providing continuous monitoring, situational awareness, and operational support for global employees, events, and executive travel. This role focuses on real‑time travel visibility, monitoring of emerging events impacting dynamic assets, and coordination activities that enable duty of care coverage 24/7/365. Operating within established procedures and escalation frameworks, the Travel Operations Analyst plays a critical execution‑level role in assessing evolving global incidents, identifying potential impacts to dynamic traveling populations, initiating direct outreach and/or supporting response coordination, and maintaining accurate operational records in a fast‑paced security operations environment. Unlike traditional monitoring functions focused on static assets, this role continuously monitors dynamic human assets, requiring continuous impact assessment, independent judgment, direct stakeholder engagement, and coordination with high-profile teams during rapidly evolving incidents.

Requirements

1+ years of experience in security operations, travel security, intelligence operations, or a related role
Experience working in a Security Operations Center (SOC) or operations center environment
Demonstrated ability to follow established processes while applying judgment within defined guidelines
Proven solid written and verbal communication skills suited to operational environments
Proven high attention to detail and accuracy when handling time‑sensitive or safety‑related information
Proven ability to work effectively in a shift‑based, fast‑paced operational setting
Situational awareness and operational monitoring
Incident triage and structured escalation
Adherence to procedures and operational discipline
Clear and concise operational communication
Team collaboration within a 24/7 operations center
Problem solving within established guidelines
Organization, task prioritization, and documentation
Professional judgment and accountability in routine operational decisions

Responsibilities

Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms
Maintain real‑time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility
Evaluate developing incidents affecting dynamic traveler populations whose locations, itineraries, and exposure levels can change rapidly
Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations
Review, triage, and document travel‑related alerts, advisories, and system notifications in accordance with established procedures
Support executive and high-profile traveler movements through enhanced monitoring and direct stakeholder coordination during elevated risk events
Support coordination with Executive Protection and Event Security teams, regional security partners, and CSOC counterparts during routine and emerging situations
Assist with traveler outreach, follow‑up messaging, and location verification as directed
Provide accurate traveler location and contextual information to support incident response and non‑standard escalations
Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents
Participate in structured shift handovers to ensure continuity of awareness and operational coverage
Prioritize and manage tasks effectively during periods of increased operational tempo or global activity
Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required