Travel Medical Receptionist - Full Time (Kansas City Area)

Integrity Care Group•Kansas City, MO

12d•$18 - $23

About The Position

The Patient Service Specialist is responsible for front-office activities, including reception, mail, insurance verification, and maintaining patient data integrity. The employee serves as a patient concierge in the reception and lobby areas, providing customer service, greeting patients, collecting registration information and required co-pays, and protecting patient confidentiality. This role requires heavy travel throughout the Kansas City area, specifically between Tiffany Springs, Liberty, and Lee’s Summit, Missouri. Mileage reimbursement is provided. The position is safety-sensitive and confidential. Duties may change, and other duties may be assigned. The position involves working with patients and clinic staff in a fast-paced environment with interruptions and varying situations. Staff may include ancillary personnel supervised by professional staff. The role may involve occasional irregular hours, exposure to patient-related elements and infectious or contagious diseases, and wearing protective equipment as needed. Physical activities include frequent sitting, walking, and standing; occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, and traveling; and the ability to lift 15–20 pounds. The role may also require escorting or transporting patients by wheelchair or stretcher and handling emergency or crisis situations.

Requirements

High school diploma or equivalent required.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competence with common PC applications, including the internet, email, and Microsoft Office.
Ability to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and wear protective equipment as necessary.
Ability to escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.

Nice To Haves

Associate degree preferred.
One to three years of prior medical office experience preferred.

Responsibilities

Greet patients politely, promptly, and helpfully; keep them informed about delays and expected wait times.
Provide superior internal and external customer service and help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data promptly and accurately into the computer system.
Verify patient insurance, update patient information, and collect co-pays, co-insurance, and deductibles according to the patient’s insurance plan.
Follow HIPAA guidelines, explain practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities when requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Supervise, train, and evaluate new and current provider staff.
Perform other duties as assigned.