Travel Industry Sales Manager

Four Seasons Hotels and Resorts•Santa Fe, NM

3d•Onsite

About The Position

Four Seasons Resort Rancho Encantado Santa Fe is seeking a Travel Industry Sales Manager to join its Commercial team. The role is responsible for driving leisure revenue by soliciting and servicing corporate and leisure travel accounts across key markets. It focuses on strategic business development, relationship management, and account planning to generate room nights, maximize RevPAR, and support hotel profitability. The manager identifies and secures business, develops account strategies, manages annual RFP processes, conducts sales and client engagement activities, and works with internal teams and Worldwide Sales Offices. The position also monitors sales performance, maintains client relationships, represents the hotel in the local business and travel community, and prepares reports, forecasts, and action plans.

Requirements

Bachelor's degree in Hospitality Management, Business, Marketing, or a related field; equivalent experience is considered.
At least 3 years of leadership experience in Sales, Hospitality, or Hotel Operations within a luxury environment.
Strong understanding of sales strategy, revenue generation, hotel operations, financial performance, and account management.
Excellent verbal and written communication skills in English.
Ability to travel as required for client development, industry events, and conferences.
Flexible schedule, including evenings, weekends, and holidays as business needs require.
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location.

Responsibilities

Identify, solicit, and secure new business from corporate accounts, travel agencies, and other key market segments.
Develop and execute strategic account plans to drive revenue growth and expand market share.
Manage annual RFP processes, including pricing strategy and account participation.
Conduct sales calls, site inspections, trade shows, FAM trips, and client engagement activities.
Use sales platforms, market intelligence, and industry insights to identify and convert business opportunities.
Collaborate with Worldwide Sales Offices and participate in global sales initiatives.
Maintain expert knowledge of the hotel, competitive landscape, and market trends.
Achieve revenue, production, and conversion goals through strategic sales activities.
Ensure accurate lead management, documentation, and follow-up within sales systems.
Partner with hotel operations teams to deliver seamless client experiences.
Build and maintain long-term client relationships that drive loyalty, retention, and repeat business.
Represent the hotel within the local business and travel community to strengthen brand awareness and generate business opportunities.
Collaborate with Revenue, Reservations, Group Sales, Marketing, PR, and Operations teams to achieve shared business objectives.
Participate in sales meetings, pipeline reviews, and strategic planning discussions.
Prepare sales reports, forecasts, and action plans to support business objectives.
Support departmental initiatives, special projects, and other duties as assigned.