Travel Generalist

SkyWest Airlines•St. George, UT

6h•Onsite

About The Position

SkyWest is the largest regional airline in the United States and partners with four major airline carriers. More importantly, we’re known for our reliability, service, and our professional employees who operate more than 2,100 flights each day throughout North America. We have been esteemed as one of “America’s Best Employers” by Forbes and are known for an industry-leading workforce, an exceptional leadership team, and our continued solid operational and economic performance. SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement, and discounted travel worldwide. We are seeking a high-energy individual with a passion for working in a busy environment. The SkyWest Travel Center is seeking a friendly, positive individual, who must be able to multi-task. The individual must be extremely efficient while handling multiple phone calls, walk-in traffic, and ticket processing.

Requirements

18 years of age or older
Have a High School Diploma or GED
Pass a pre-placement background check and drug screen
Legally authorized to work in the United States for any employer without sponsorship
Strong customer service skills
Interact and cultivate positive relationships with departments and frontline employees
Proficient, professional communication skills including telephone, email, and online chats
Knowledge of Microsoft Word, Excel, and Outlook
Quick learner who can adapt to change easily
Strong understanding of SkyWest policies and procedures
Works well with others, and works well in a highly open team environment
Open to feedback and can adapt to change
Able to present in front of groups of people
Ability to multi-task
Flexible schedule to work some holidays

Nice To Haves

Airline reservation system experience a plus

Responsibilities

Positively promote SkyWest travel privileges to all employees
Communicate effectively to educate employees about travel privileges and offer travel-related advice through multiple avenues, phone, chat, emails, forums, presentations, and in-person interactions
Eagerness to learn, review, and assist with travel policies and procedures
Maintain detailed logs of employee travel questions / issues
Maintain information in SkyWest's Travel Authorization system for eligible employee travelers
Write travel bulletins and articles for SkyWest Online
Process travel requests for company and business travel, including flights, hotels, and car reservations
Communicate and work with representatives from other airlines
Process emergency travel requests
Assist with SkyWest People Programs events
Some work-related travel may be required
Various administrative projects
Tracking and recording work and compiling quarterly reports using collected data
Other duties as assigned by the supervisor