Chase Travel - CxLoyalty Travel Fulfillment Specialist

JPMorgan Chase & Co.•Glen Allen, VA

20h•$25 - $31•Onsite

About The Position

As a Travel Fulfillment Specialist in cxLoyalty Travel, you support our accounts receivable and accounts payable operations by reconciling billing activity, creating invoices, and monitoring receivables and tickets. You will collaborate with client management, account management, internal fulfillment teams, and supplier or vendor partners to research discrepancies and guide them to resolution. You will help us maintain clear documentation and deliver timely reporting that supports sound financial outcomes.

Requirements

2+ years of experience in billing, accounts payable, or accounts receivable in a detail-oriented environment
2+ years of customer service experience
3+ years of experience managing multiple priorities and deadlines
Proficiency with Microsoft Office, including working with large data sets
Intermediate Microsoft Excel skills
Demonstrated problem-solving skills and strong mathematical skills
Effective verbal and written communication skills
Ability to work collaboratively as part of a team

Nice To Haves

Ability to complete work with minimal supervision
Ability to manage multiple tasks efficiently while maintaining accuracy
Strong interpersonal skills
Ability to meet deadlines consistently

Responsibilities

Reconcile client-confirmed redemption files against cxLoyalty billing records
Create detailed billing files and prepare accurate client invoices on time
Reconcile credit card processing activity, including daily receipts, credits, and chargeback notifications
Monitor open receivables and support tickets to support key performance metrics
Research discrepancies and execute timely follow-up with internal and external partners
Prepare and distribute internal and external reports accurately and on schedule
Maintain and update process documentation as workflows change
Organize and manage large data sets to support reconciliations and reporting
Navigate multiple systems and processes to reconcile transactions efficiently
Attend new program launch training and recurring training to retain knowledge and support customers effectively