Chase Travel - CxLoyalty Account Payables Chargeback Specialist

JPMorgan Chase & Co.•Glen Allen, VA

1d•$25 - $31

About The Position

Help protect travelers and our business from fraud losses and payment disputes that can impact customer trust. In this role, you will combine analytical thinking, attention to detail, and clear communication to resolve complex chargeback cases end to end. You will work closely with internal partners to strengthen controls, improve processes, and spot emerging risk trends. If you enjoy solving problems, following evidence, and delivering accurate outcomes, this role offers meaningful impact every day. As an Accounts Payable Chargeback Specialist in the Chase Travel, cxLoyalty Accounts Payable Operations team, you will investigate suspicious transactions, verify bookings and customers, and respond to card network disputes to reduce fraud losses and protect our customers. You will partner with teammates and stakeholders to monitor trends, improve workflows, and support loss prevention practices. You will help ensure disputes are handled accurately, consistently, and within required timelines, while contributing to a strong customer experience.

Requirements

2+ years of experience in a detail-oriented work environment (accounts payable experience acceptable)
3+ years of experience managing multiple priorities and deadlines simultaneously
2+ years of customer service experience, including written and verbal customer communication
Ability to complete work with minimal supervision while meeting quality and timeliness expectations
Strong written and verbal communication skills
Ability to manage multiple tasks efficiently and deliver accurate outcomes under time constraints
Ability to collaborate effectively as a cooperative, active member of a team environment
Strong interpersonal skills and professionalism when handling sensitive issues
Intermediate Microsoft Excel skills
Demonstrated problem-solving and mathematical skills
Ability to meet deadlines consistently

Responsibilities

Research and respond to chargebacks, retrieval requests, and dispute claims across major card brands
Verify bookings and customers to support fraud investigations and dispute representment
Document fraud and chargeback alerts clearly and consistently in required systems
Maintain payment and chargeback activity records across payment processing systems and supporting resources
Update travel settlement tools and related processes to reflect chargeback outcomes in line with policy
Process client refund requests through approved payment processor workflows within established service levels
Resolve client refund requests through internal ticketing in line with policies and procedures
Monitor fraud and chargeback trends and communicate emerging issues and insights to management
Prepare and distribute recurring and ad hoc client billing and operational reports
Perform quality assurance checks by auditing a defined portion of dispute and chargeback resolutions
Support investigations, reconciliations, and other ad hoc requests as needed