Travel & Expense Supervisor
About The Position
The Travel & Expense Supervisor leads the administration, optimization, and continuous improvement of our SAP Concur Environment to support efficient and compliant travel and expense operations. This role focuses on driving T&E compliance, improving the user experience, supporting expense auditing and reporting initiatives, identifying cost savings opportunities, and managing corporate card administration processes. Under general supervisor, this role leverages a functional expertise in Concur Expense and corporate travel and expense policies to support audit/compliance programs and partner with stakeholders across Finance, Shared Services, Procurement, HR, and business operations. This role provides leadership and oversight to one direct report supporting day-to-day expense administration activities. This role reports to the Senior Manager, Accounts Payable.
Requirements
- BA/BS degree in Accounting/Finance or equivalent relevant experience
- 4+ years of Accounts Payable and/or Travel & Expense, including hands on Concur experience
- Must have strong customer service background
- Ability to manage multiple tasks with strict deadlines
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office applications with strong working knowledge of advanced Excel functions
- Continuous improvement attitude; ability to seek out opportunities to implement best practices
- Highly motivated, self-directed, and performance driven
- Must have strong attention to detail, and thrive in a fast-paced environment
Nice To Haves
- previous supervisor/lead experience preferred
Responsibilities
- Serve as the primary administrator for the company’s SAP Concur Expense environment.
- Configure and maintain expense policies, audit rules, workflows, expense types, approval hierarchies, user permissions, and system settings.
- Drive continuous improvement initiatives focused on automation, policy compliance, user experience, and operational efficiency.
- Partner with internal stakeholders and third-party providers to evaluate and implement system enhancements and new functionality.
- Support integrations between Concur and related systems including ERP, HRIS, travel booking tools, and card providers.
- Develop and maintain system documentation, SOPs, training materials, and knowledge articles.
- Support and enhance expense auditing processes to ensure compliance with company policy and internal controls; while managing bandwidth and risk.
- Analyze expense trends, policy violations, duplicate submissions, out-of-policy spend, and high-risk transactions.
- Partner with Finance, Audit, and Compliance teams on audit requests, reporting, and remediation activities.
- Assist with the administration and optimization of Concur audit tools and workflows, including targeted audit strategies.
- Monitor compliance metrics and recommend policy or process improvements to reduce risk and drive accountability.
- Develop, maintain and enhance key operational/performance KPI’s and reporting for FP&A and Senior Executive team members.
- Lead financial oversight of our T&E spending by creating and developing key strategic reports in Expense Program to provide actionable insights into T&E spend, trends, compliance rates, and savings opportunities.
- Design and delivery training for employees, approvers, and auditors.
- Own T&E related communications, including policy updates, system enhancements and best practice guidance to internal customers.
- Oversee internal company Connect Pages for updates, compliance, and overall relevancy of information.
- Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity.
- Model and reinforce a positive working environment centered on company values.
- Measure department performance with appropriate metrics and utilize the metrics in measuring employee performance.
- Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development.
- Manage all aspects of the teams, including scheduling, team building, mentoring, disciplinary reviews, and termination of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
