Travel Expense Program Manager

CVS Health • Hartford, CT

2d

About The Position

We are seeking a Manager, Travel Expense Program to lead the day‑to‑day governance, operations, and system management of the enterprise travel expense program. This role is responsible for ensuring the end‑to‑end integrity of the travel expense process, partnering with internal stakeholders and third‑party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency. The Manager will play a key role in advancing the Travel Expense program from a primarily transactional model to a more structured, controlled, and scalable operation. This position will partner closely with analytics, business, procurement, and leadership teams to support broader governance and modernization objectives.

Requirements

• 5+ years of experience in: Travel Expense, AP, or Finance operations
• Process management or system administration
• Proven understanding of travel expense policies, compliance frameworks, and internal controls
• Proven experience managing third‑party vendors or offshore support teams
• Proven ability to diagnose process or system issues and drive resolution
• Proven strong communication skills with the ability to engage stakeholders at all levels

Nice To Haves

• Experience with Concur
• Experience configuring SAP Concur and managing audit rules
• Exposure to process improvement or transformation initiatives
• Familiarity with data analysis or partnering with analytics teams
• Experience supporting large, complex enterprise environments

Responsibilities

• Own the end‑to‑end Concur expense process, including submission, audit, approval, and reimbursement workflows
• Maintain and enhance audit rules, configurations, and system controls to ensure policy compliance
• Identify and address process bottlenecks, system issues, and recurring user challenges
• Ensure timely processing and prevent stalled or delayed expense reports
• Serve as the primary point of contact for external supporting partner
• Oversee daily operations, including: Ticket management and resolution, Escalations and issue prioritization, Service‑level agreement (SLA) performance
• Ensure consistent, high‑quality support for internal stakeholders
• Develop, maintain, and communicate standard operating procedures (SOPs) and process documentation
• Enforce company Travel Expense policy through consistent, structured processes
• Review and resolve policy exceptions, non‑compliant spend, and escalation cases
• Partner with leadership to address repeat exceptions or higher‑risk behaviors
• Support the implementation of controls to reduce misuse and improve policy adherence
• Provide clear, professional, and solution‑oriented guidance to employees and business partners
• Improve the overall user experience by reducing friction in submission and resolution processes
• Act as a trusted partner to Finance, Procurement, Compliance, and business teams
• Explore and implement automation opportunities, including AI-driven solutions, to enhance expense validation, anomaly detection, and overall process efficiency
• Identify opportunities to improve efficiency, strengthen controls, and enhance system utilization
• Partner with analytics teams to translate insights into actionable process and system improvements
• Support initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools or

Benefits

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed