Travel & Expense/Corporate Card Operations Manager

U.S. Bank•Minneapolis, MN

1d•Hybrid

About The Position

The Travel & Expense/Corporate Card Operations Manager leads U.S. Bank’s travel and expense reimbursement program and corporate card administration function. The role delivers operational support, ensures compliance with corporate policies and applicable regulations, leads a team, and drives strategy and process improvements across travel, expense, and corporate card programs. It balances people management, operational oversight, project leadership, stakeholder partnership, and strategic initiatives in a customer-focused environment. The position requires working from a U.S. Bank location three or more days per week. The role partners with stakeholders across Corporate Payment Systems (CPS), Procurement, Human Resources, Internal Fraud, Product & Strategy, and other business areas.

Requirements

Bachelor’s degree or equivalent work experience.
Typically five or more years of relevant experience.
Strong customer relationship management and stakeholder partnership skills.
Thorough knowledge of operational functions, systems, procedures, products, and services supported by the assigned area.
Understanding of applicable Federal and State laws and regulations.
Knowledge of applicable products, programs, financial analysis, and related documentation.
Strong organizational, managerial, project management, and people leadership skills.
Excellent interpersonal, verbal, and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working across multiple business functions and supporting geographically dispersed teams.

Nice To Haves

Experience with travel and expense operations and/or corporate card administration.
Experience leading projects and strategic initiatives.
Workday experience.
Experience with Access Online, Spend Clarity, JIRA, or similar systems.

Responsibilities

Lead the travel, expense, and corporate card operations team, including coaching and developing staff.
Manage team performance by setting expectations, providing coaching and feedback, and supporting employee development.
Manage day-to-day operations supporting travel and expense reimbursement and corporate card programs.
Ensure quality service, operational effectiveness, and compliance with corporate policies and applicable regulations.
Partner with Corporate Payment Systems (CPS), Procurement, Human Resources, Internal Fraud, Product & Strategy, and other business partners.
Oversee corporate card administration, escalations, program support, and operational controls.
Drive process improvements, strategic initiatives, and operational efficiencies.
Lead projects, support system enhancements and testing, and participate in reviewing and recommending operational systems and procedures.
Serve as a key escalation point for complex issues and customer concerns.

Benefits

Healthcare (medical, dental, and vision).
Basic term and optional term life insurance.
Short-term and long-term disability.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.