Travel & Customer Service Coordinator

Suvoda

23d•Remote

About The Position

The Global Studies Coordinator (based in the United States) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details. Please note: The internal title for this role is 'Global Study Coordinator.' This is a contract position. It is part-time, potentially up to 25 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Requirements

Bachelor’s Degree or equivalent work experience
Fluent Spanish and fluent English required, multi-lingual preferred
2+ years of experience in the travel industry and/or pharma industry preferred
Working knowledge of Microsoft Office
Ability to learn new procedures quickly and efficiently
Highly organized and plan-oriented; adept at prioritization and follow-up
Excels in cross-departmental communication
Confidence and follow through in decision-making

Responsibilities

Manages travel and transportation budget for trial participants
Participates in discussions with vendors and internal team members regarding trial participant requirements
Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
Promptly responds to all inquiries of the trial participants and hospital/clinical staff
Contributes to managing projects to profitable level through efficient work process
Acts as point of contact for patient communication regarding air, hotel and ground accommodations
Maintains accurate data including setting up databases and transferring data between internal operating systems
Aids in producing reports as required
Works with Global Study Manager to outline needs and requests of clients and patients
Contributes to managing projects to profitable level through efficient work process