Flight Centre - Travel Consultant - Toronto, ON

Flight Centre

1d•Onsite

About The Position

At Flight Centre, our Travel Consultants spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast paced, customer facing retail environment where personality, performance, and customer experience all matter. This role is rewarding, but it’s not easy, especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high volume customer conversations, all while building confidence in a dynamic retail environment. At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point and click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.

Requirements

Minimum 2 years’ experience in travel sales
Minimum 2 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
Strong communication skills and confidence selling in person and over the phone
High attention to detail and strong computer skills, with confidence using multiple, complex systems
International travel experience
High school diploma or higher
Availability to work full-time hours, including evenings and weekends

Nice To Haves

Experience using Sabre GDS preferred

Responsibilities

Convert customer enquiries into confirmed bookings through consultative sales conversations
Work toward individual KPIs and sales targets, earning commission on every sale
Sell end to end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays
Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

Benefits

Competitive base salary plus uncapped commission
Clear performance metrics and transparent earning potential
Career progression opportunities across Flight Centre’s global brands
Industry travel discounts and opportunities to experience the products you sell
A performance driven team environment that celebrates results and development
Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
1 paid Volunteer Day per calendar year