Flight Centre - Corporate Benefits Assistant Location Manager & Network Support - Toronto, ON

Flight Centre

1d•Onsite

About The Position

At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see. We’re seeking a dedicated and enthusiastic Assistant Location Manager (ALMNS) to partner with our Location Manager in taking our Corporate Benefits team to new heights. If you’re passionate about leadership and excited by the opportunity to inspire and guide a dynamic team, come join us and make your mark on our journey! As the Assistant Location Manager & Network Support for Flight Centre Corporate Benefits, you will support the Location Manager in growing one of Flight Centre Canada’s key strategic business areas. FCCB delivers high-touch leisure travel service to corporate-connected customers, including employees, executives, and referral partners connected through our corporate network. This role requires a strong sales leader who can support consultant performance, lead conversion, customer experience, operational discipline, and relationship-building across Corporate Traveler, Sales, CSM, supplier partners, and internal teams. Reporting to the Location Manager, you will help drive growth, profitability, preferred product sales, and customer retention while building a high-performing team that delivers exceptional service and converts quality leads into long-term customers.

Requirements

Proven track record of achieving strong sales results, developing a client base, and coaching others to improve performance.
Strong commercial acumen with the ability to balance sales growth, margin, preferred product strategy, and operational discipline.
Strong customer service focus with a commitment to delivering exceptional customer experiences.
Proven ability to coach consultants on sales behaviours, customer experience, product positioning, and follow-up.
Exceptional written and verbal communication skills.
Ability to build strong relationships across Corporate Traveler, Sales, CSM, supplier partners, and internal teams.
Comfortable embracing Flight Centre systems, process changes, CRM expectations, and operational standards.
Proven history of driving preferred product strategy, including Captain’s Package, insurance, cruise, tour, and service fees.

Nice To Haves

Previous FCTG leadership experience is an asset.
Experience supporting high-value, repeat, corporate, premium, or complex travel customers is an asset.

Responsibilities

Drive daily motivation and accountability across the FCCB network to achieve sales, margin, and preferred product targets.
Support monthly performance reviews, consultant goal tracking, and individual action plans focused on productivity, conversion, follow-up, and customer retention.
Monitor lead flow, open opportunities, and pipeline activity to ensure enquiries are actioned quickly, followed up effectively, and matched to the right consultant or expert.
Help grow FCCB through strong conversion of Corporate Traveler, CSM, Sales, and internal referral opportunities.
Champion a sales-led culture focused on value, expertise, proactive follow-up, and asking for the sale.
Provide ongoing coaching to improve consultant productivity, sales behaviours, customer experience, and confidence with premium and corporate-connected clients.
Review CSAT, calls, chats, and customer feedback to identify coaching opportunities and ensure a consistent high-touch experience.
Coach consultants on discovery, premium product positioning, objection handling, follow-up discipline, and conversion.
Clearly communicate customer experience expectations across phone, email, CRM, and referral channels.
Lead efforts to grow preferred product sales, including cruise, tour, insurance, Captain’s Pack, service fees, and key supplier products.
Support consultants in positioning value, protection, expertise, and peace of mind with a premium customer base.
Encourage ongoing product education and supplier engagement to increase confidence and conversion.
Maintain a strong focus on margin discipline, commercial decision-making, and profitable growth.
Build strong relationships with Corporate Traveler, Sales, CSM, supplier partners, and internal stakeholders to increase FCCB awareness and referrals.
Support the Location Manager in strengthening FCCB’s presence within corporate offices, client conversations, and internal communication channels.
Act as a brand champion by educating internal partners on who FCCB is, what we offer, and how we support corporate client leisure travel.
Ensure referrals are handled with urgency, professionalism, and clear communication.
Oversee adherence to One Best Way systems, operational standards, PCI compliance, financial procedures, reconciliations, banking practices, and documentation expectations.
Support strong pipeline hygiene through consistent use of systems, customer notes, follow-up tasks, and opportunity management.
Create and support events that engage corporate clients, referral partners, preferred suppliers, consultants, and internal stakeholders.
Champion Google reviews, customer advocacy, referrals, and brand credibility to help grow FCCB’s reputation and reach.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses