TRAVEL CONSULTANT
About The Position
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state. Position Information Job Series: Tourism – Career Path Classification: Travel Consultant Class Code: RTO01P Pay Grade: SGS02 Salary Range: $35,610- $52,703 Job Summary The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas’s attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.
Requirements
- Strong verbal and written communication skills with the ability to provide clear and engaging travel advice.
- Exceptional customer service skills with a friendly and welcoming demeanor.
- Ability to listen attentively and tailor travel recommendations based on visitor interests.
- Strong attention to detail and ability to keep accurate visitor records.
- Ability to multi-task, prioritize inquiries, and handle a fast-paced environment.
- Familiarity with Arkansas’s geography, attractions, cultural sites, recreational opportunities, and tourism services.
- Knowledge of local and statewide travel routes, accommodations, and transportation options.
- Ability to resolve visitor concerns effectively and professionally.
- Strong teamwork skills and the ability to collaborate with tourism partners and staff.
- At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.
Responsibilities
- Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information.
- Provide accurate and engaging recommendations on Arkansas’s parks, historical sites, lodging, dining, events, and recreational activities.
- Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources.
- Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience.
- Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations.
- Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas.
- Represent the state’s tourism initiatives at conferences, expos, and community events when required.
- Maintain and update visitor records, travel statistics, and customer feedback reports.
- Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
