Travel Consultant

AAA • La Mesa, CA

2d • Onsite

About The Position

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve. For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress, you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager. Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states helping more than 18 million members. The strength of the organization is its employees, and it values bringing together and supporting different cultures, backgrounds, personalities, and strengths to create a team capable of delivering legendary, lifetime service to its members. With national brand recognition, a long-standing reputation since 1900, and a constantly growing membership, AAA is seeking career-minded, service-driven professionals to join its team. The mission is to proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer and participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Requirements

• Must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine
• Strong sales drive
• Organizational skills with an eye for detail
• Ability to multi-task in a fast-paced environment
• Demonstrated proficiency in navigating computers and various programs
• Good written and oral communication skills
• Ability and interest to be in a continuous learning curve
• A high school diploma is required
• Ability to pass a comprehensive criminal background check and thorough urine sample drug screening
• Available to work most Saturdays and some evenings to support goal achievement
• Successful completion of our Travel Consultant Trainee program, which requires some travel for training
• Driven by sales and exceeding your goals
• Computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office
• Can type at least 30WPM
• Strong and very comfortable relationship with paperwork and very organized

Nice To Haves

• A 2 or 4-year college degree
• At least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment

Responsibilities

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long-standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
• Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals

Benefits

• Extensive training to aid you in your career development through The Auto Club University
• Regular recognition through various company programs and incentives for trips, cash and prizes
• Company sponsored IATAN cards, providing exclusive travel consultant discounts
• Personal travel opportunities at discounted pricing
• Corporate benefits for insurance products
• Paid educational study trips are available for our consultants to promote career development
• Quarterly incentives/bonuses for achieving established production tiers
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees