Travel Consultant

Internova Travel Group

2d • Remote

About The Position

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.
The role will be assisting our principal advisor business owner on all aspects of travel for their clients.
Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed.
Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction.
Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Requirements

• Bachelor’s Degree or at least three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
• Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
• Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
• Strong verbal communication skills to clearly relay information to clients and counsel them on all their travel options via phone calls.
• Must be willing to answer incoming phone calls from clients and may spend large part of work day on calls with clients.
• Excellent dispute resolution skills.
• Must be well-organized and detail oriented.
• Enthusiasm and willingness to learn
• Thrive in a fast-paced environment and be able to handle multiple responsibilities.

Responsibilities

• Offer best in class travel consulting to valued customers complete with travel arrangements including but not limited to air, hotel, car, and limo.
• The role will be assisting our principal advisor business owner on all aspects of travel for their clients.
• Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed.
• Expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client
• After considering and researching all available options, finalize air, car, and hotel bookings by utilizing the Sabre reservation system.
• Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system.
• Invoicing as required utilizing Sabre or Agent Portal.
• Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction.
• Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
• Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
• International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Benefits

• Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees