Travel Consultant - Winter Seasonal - (Remote)

Vail Resorts • Whistler, BC

3d • Remote

About The Position

As a Remote Travel Consultant, you will be assisting guests interested in booking an Epic vacation at one of our renowned resorts. This is an inbound call center (no cold calling) position focused on vacation package sales. The Travel Consultant role serves as a knowledgeable and trusted resource, guiding guests through the booking process and ensuring a seamless, high quality experience.

Requirements

• Minimum 6 months of Sales and Service experience
• Demonstrated ability to work within multiple systems simultaneously, including navigating between platforms and screens, accurately entering data while communicating and resolving basic technical issues
• Strong communication and active listening skills, with the ability to speak, read and write fluently in English to build and maintain positive guest relationships
• Ability to perform in a fast-paced environment while maintaining a high level of accuracy and attention to detail
• Experience with online or virtual training, including self-paced modules and/or virtual classroom courses
• Associate or bachelor’s degree
• High-speed internet connection (50mbps upload/download, wired connection)
• Dedicated home office space free from background noise and distractions

Nice To Haves

• Vacation planning experience is a plus
• Prior experience working in a remote environment is preferred

Responsibilities

• Assist guests with booking vacation packages, including lodging accommodations and mountain products
• Provide clear, accurate and timely information regarding resort offerings, pricing, availability and policies
• Deliver personalized recommendations to enhance the guest booking experience
• Maintain strong attention to detail to ensure accuracy in all bookings
• Document all guest interactions accurately within internal systems
• Collaborate with guests and colleagues in multiple time zones

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• 40% retail discounts
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree