Travel Consultant II Chicago IL

American Express Global Business Travel • Illinois, United States, IL

2d • $46,000 - $52,000 • Onsite

About The Position

Amex GBT is seeking a Travel Consultant II to join their U.S. Military and Government team in Chicago, IL. This role specializes in providing seamless travel management services to federal clients. The Travel Consultant will offer outstanding customer service to defense & government travelers before, during, and after their business trips, utilizing innovative technology to ensure an unforgettable travel experience.

Requirements

• 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry)
• Advanced knowledge of GDS (Sabre)
• U.S. citizenship required due to Federal Government contract.
• A genuine passion for high-quality customer service
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude.
• Willingness to learn and grow!
• Must be a U.S. Citizen; authorization to work in the United States alone is not sufficient.
• Employment is contingent upon the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Nice To Haves

• We accept Military experience/certifications as a substitute for some requirements.

Responsibilities

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date.

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed