Travel Concierge (BBS871)
About The Position
We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal. This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.
Requirements
- Empathetic and client-obsessed with a genuine drive to make every traveler feel like a VIP
- Detail-oriented and reliable with the ability to catch mistakes before they become problems
- Exceptional written English with clarity, warmth, and professionalism in every message
- A self-starter who learns, explores, and improves processes without being asked
- Tech-savvy and comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
- Fast but thoughtful with the ability to balance responsiveness and quality under pressure
- Experience with Expedia Tapp or Fora is strongly preferred for this role
- Available to work one of the two offered shifts consistently
Nice To Haves
- Background in hospitality, travel, or concierge services
- Experience with AI tools such as ChatGPT or travel research assistants
- Familiarity with airlines, loyalty programs, and travel booking systems
- International travel experience or strong knowledge of major global destinations
- Negotiation skills to advocate for clients with vendors and hotels
Responsibilities
- Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
- Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
- Handle special requests and ensure smooth communication between clients and hotels or vendors
- Maintain a calm, professional, and reassuring tone even when plans change at the last minute
- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
- Verify every detail including location, timing, currency, and amenities before confirming bookings
- Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms
- Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
- Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
- Stay current on travel trends, new openings, and hidden gems worth knowing about
- Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
- Communicate clearly and calmly under pressure to maintain client confidence and satisfaction
Benefits
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
